Customer Service Training

Kechia S. Rose

*** ****** **.

Norcross, GA *****

678-***-**** or 404-***-****

**********@*****.***

A highly energetic, personable, and results-oriented professional with

outstanding administrative /customer-service skills.

CORE STRENGTHS

Communications skills (verbal & written)

Customer service and client rentention

Administrative and Executive Support

Accounts payable & Receivable-deadline sensitive

Computer Skills: Windows, MS Office 2000(Word, Excel, Outlook)

PROFESSIONAL EXPERIENCE

CashChoice, Atlanta, GA 2008-2010

Customer Service Lead Rep

. Lead customer service team, with emphasis on opening new accounts.

. Resolve problems/conflicts and developed successful ways for problem

avoidance.

The Salvation Army, Norcross, GA 2004-2008

Donor Service Administrator

. Provided administrative assistance to Director and Administrative

Executives.

. Responsible for training new employees in administrative ratings.

. Responsible for overseeing of Special Projects; manage database and

accounts receivable; billing, bookkeeping; compose thank-you letters

for all donors.

EDUCATION & TRAINING

Gwinnett Technical Institute 2003-2005

Workshops & Seminar Training 2006

(Human-Resource Assitance) Supervisory & Leadership training

References available upon request

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