Customer Service Security

MARK S. KRESICKI

**** *. ****** **.

Mesa, AZ ***05

480-***-****

**********@***.***

SUMMARY OF QUALIFICATIONS

. Two years experience in Federal Transportation Security

. Ability to work independently or in a team setting

. Excellent analyzing skills meeting deadlines

. Good telephone, customer service and people skills

WORK EXPERIENCE

09/07 - 09/09 Transportation Security

Administration Phoenix, AZ

Transportation Security Officer

. Certified on the L3 and CTX Explosive Detection Systems and used

extensively for security measures

. Screened passenger luggage for explosives and contraband using federal

guidelines

. Checked travel documents correctness and fraud applying government

regulations

10/06 - 01/07 UPS

Mesa, AZ

Seasonal Driver Helper (part-time, about 20hrs/wk)

. Handled and delivered packages to residences and businesses using

company policies

. Input package information into the DIAD handheld computer system

. Assisted driver with various package delivery needs meeting safely

standards

07/05 - 12/05 Caremark

Scottsdale, AZ

Clinical Services Representative

. Handled prior authorization requests from physicians and healthcare

providers meeting confidentiality

. Operated multiple complex operating systems and computer programs

. Multitasked heavy customer incoming calls

01/05 - 06/05 Tempe Family YMCA

Tempe, AZ

Assistant for the Regional Sports Director (internship while attending ASU)

. Helped create flyers, and distributed them to Tempe grade schools

increasing recruitment results

. Organized team rosters for easy scheduling

. Networked with parents to facilitate YMCA's various needs

08/00 - 03/01 Mesa Community College

Mesa, AZ

Computer Lab Technician (part-time while attending MCC)

. Managed the computer lab at the Multigenerational Center in Mesa

. Proactively sought opportunities to assist customers with computer

related issues

. Regularly cleaned computer hardware to insure proper functioning

EDUCATION

05/03 - 05/05 Arizona State

University Tempe, AZ

Bachelor of Arts in Communication

05/00 - 05/03 Mesa Community College

Mesa, AZ Associates of General Studies

Associate of Arts, Special Requirements

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