Customer Service Six Sigma
Resume:
PHILIP L. HAGGARD
**** *. ***** ******, #**** Cell Phone: 480-***-****
Glendale, AZ 85304 Email: *******@*****.***
SUMMARY
Diverse experience in computer manufacturing shipping and receiving,
import/export, inventory control and planning. Experience with
international and domestic shipments via FedEx, UPS, DHL and various
freight forwarders. Possess excellent research, analysis, customer service
and follow-through skills.
Computer Skills: Microsoft Excel, Word, PowerPoint, and Outlook,
MES (Manufacturing Execution System, ACCPAC (Accounts Payable/Accounts
Receivable), SAP (Inventory Management Software), QuickBooks, and Internet
research experience.
PROFESSIONAL EXPERIENCE
FlipChip International, LLC, Phoenix, AZ
(Previously KULICKE AND SOFFA, FlipChip Division)
Semiconductor wafer packaging and interconnect facility
January 2001 - August 2009
Shipping and Receiving Technician
. Solely responsible for the operation of the Shipping and Receiving
Department by
maintaining the inbound and outbound movement of customer wafers using
MES
and SAP.
. Coordinated all shipping-related services and activities, including
collating, sorting
and organizing customer orders, documenting incoming and outgoing
materials, setting
priorities of shipments, scheduling pickups and deliveries, maintaining
inventory of
shipping supplies, and preparing parcels for pickup.
. Created new filing system for packing slips and invoices, which improved
document
retrieval. Other administrative duties included ordering supplies and
posted AP/AR utilizing the ACCPAC software program.
. Filed documentation with U.S. Customs with AES for international
shipments, followed copying protocols and copyright laws, strictly
adhered to company confidentiality guidelines, and ensured careful
handling of all documents.
. Provided customer service, resolved customer issues, anticipated
customer needs
and suggested alternatives when necessary.
. Troubleshot and repaired routine equipment problems.
ARROW ELECTRONICS, Phoenix, AZ 2000 - 2001
Worldwide supplier of electronics to commercial and private consumers
Material Handler
. Packed computers, along with their software and peripherals
. Volunteered to work in other departments as production slowed down
PHILIP L. HAGGARD
5757 W. Eugie Avenue, #1084 Cell Phone: 480-***-****
Glendale, AZ 85304 Email: *******@*****.***
BULOVA TECHNOLOGIES, Phoenix, AZ
2000 - 2000
Manufacturing facility of semiconductor wafer polishing machines
Shipping and Receiving Clerk
. Received products for production and successfully maintained inventory.
Delivered polishing tools to all customers
MOTOROLA COMPUTER GROUP, Tempe, AZ
Manufacturer of PC workstations to servers
July 1986 - December 1999
Production Control Associate
1997 - 1999
. Released orders to the factory based on Material Requisition Planning
(MRP)
and scheduling. Acquired parts from other departments to fulfill factory
requirements.
. Participated in Six Sigma workshops and applied Six Sigma principles in
Excel
charts to improve quality.
Inventory Control
1990 - 1997
. Led a team of Cycle Counters as team leader in identifying inventory
that held up production and assigned tasks to contain inventory
discrepancies.
. Improved the daily shortage report to demonstrate where the shortage
occurred
and how to contain the problem. This resulted in a clearer view of
inventory
levels.
Shipping and Receiving Clerk
1986 - 1990
. Responsible for shipping computers to customers.
U.S. AIR FORCE, Base of operation - Hahn AB West Germany
1982 - 1984
Munitions Specialist
. Responsible for munitions and ordnance storage, assembly, and
transportation
throughout Europe. I also worked on the flight line loading ordnance
onto military
aircraft.
. Held a DOD Top Security Clearance.
Attended Technical School at Lowry AFB, Colorado where I studied the
workings,
handling and proper transportation of all types of military ordnance.
Other studies
included electronic guidance systems for missiles and ordnance.
. E2 Honorable discharge
Contact this candidate