Customer Service Sales

Marvin A. lorthridge

**** ***** ******* - ****** ****, MO 64127 - 816-***-****

objective

Highly personable Customer Service/Sales Professional with over

ten years of experience in account management, claims and sales

processing, and call-center operations within the B2B, financial,

and door-to-door canvassing industries.

Talent for identifying customer needs and presenting appropriate

company product and service offerings.

Demonstrated ability to gain customer trust and provide

exceptional follow-up, leading to increased repeat and referral

business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft

Outlook).

Experience

2007 - 2010 Global Tranz Inc. Kansas City, MO

Regional Sales Engineer/Truck Logistics

Responsible for business to business sales and support of 3rd

party truck logistic software for LTL(heavy freight) and truckload

shipments

Conducted cold calls nationwide negotiating deals, and relaying

quotes directly to logistic managers and directors of traffic for

various companies with emphasis on establishing long term business

relationships

Established a loyal, strong client base while maintaining constant

growth with new clients

2003 - 2007 CitiFinancial Kansas City, MO

Client Services Rep

Responsible for the handling of 100+ calls per day dealing with

any credit card clients questions or inquiries

Transition call flow into a sales environment with strong emphasis

on knowing the right product or service to offer, and mastering

conversation control techniques

Handled calls for personal loans, balance transfers, rate

reduction, card conversions, etch.

1999 - 2003 Alarm One Inc. Saint Louis, MO

Crew Leader/Trainer

Responsible for the daily training, retention and motivation of a

door-to-door- sales canvassing crew for the purpose of wireless

alarm sales

Conducted daily meetings dealing with conversation icebreakers,

comebacks, closing methods and top notch customer service skills

**********@*****.***

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