Sales Service

***** ** **** ** ****** Valley, CA ***** Home: 951-***-****

Cell: 951-***-**** ************@*****.***

Juana Cummings

Experience:

AT&T

February 2004 – August 2009 Service Representative Tustin, CA

High volume call center taking inbound calls from customers. My duties are to sale and to assist

with establishing phone service and placing orders for DSL, Satellite T.V. and Wireless

Service. My duties are also to meet a monthly objective which I have met over and beyond.

Experienced in conflict resolution and I have a high tolerance with working under pressure and

meeting deadlines.

ADP

March 2002 - February 2004 Communications Representative La Palma, CA

Assisted Major Account clients with the preparation of payroll checks and payroll/ tax

information. Made changes and corrections to their employee’s paycheck. Gave breakdown of

taxes on a manual check request from the client. Assisted with the preparation of W-2's,

Researching of Lost Checks or Cashed checks. Applying stop payments to checks and reissuing

checks per customers request.

21st Century Insurance

April 2000 - March 2002 Service Representative Brea, CA

Assisted customers with Auto Insurance quotes, SR-22's and Binders. Took inbound calls in a

High Volume call center. Assisted with billing and account changes per customer’s request.

Pacific Bell Wireless

February 1998 - April 2000 Sales Support Coordinator Tustin, CA

Assisted Major Account customers, Account Executives and District Sales Managers with Cell

Phone sales, Activations and shipping of equipment and products. Doing Manual Reports on

Pacific Bell Wireless employees to track their daily sales and activations. Sims Replacements

and also applying credits to Business Customer accounts. I was the liaison between the

Business Customer and the Account Executive, Assisted with Loss Prevention and Legal

Disputes. Assisted with the training of new employees. Experienced in spreadsheets and power

point presentations.

GTE

June 1994 - February 1998 Sales Rep/Assistant Manager Montclair, CA

Open and closing of the store. Produce monthly objectives for employees. Handled and

prepared cash drawers for each employee. Made bank drops and ordering of new store

equipment. Assisted customers with billing, payments, ordering of phone equipment and

wireless service. Did a lot of road shows to better the sales for the company at various locations

and events. Assisted with the training of new employees. Maintained reconciliation reports and

balance ledger.

Education:

Robert A. Millikan High School - June 2004

Fashion Merchandising, Long Beach, CA

Learned all aspects of retail and fashion merchandising, styles and fashion, also learned sales

techniques how to approach customers and to sale the products.

Pomona Vocational - February 1993

Office Technology, Pomona Ca

Training on Computer basic software e.g. MS Word, Excel, and PowerPoint. Switchboard

training, typing and Data Entry and 10-Key.

Long Beach City College - September 1984

Child Development, Long Beach, CA

Teachings of a Childs Development. On how to handle a child with different behavioral

patterns, puberty, abused Children, Hyper Active, Shy. How you should respond to the different

scenarios.

County of Los Angeles - February 2002

Fire & Casualty License

University of Phoenix - February 2008

Major - Business Admin.

Diamond Bar, CA.

Skills:

Microsoft Office ADP Software

Typing Telegence

Spreadsheets Avaya

PowerPoint presentations

Objective:

To obtain a challenging and responsible position in a company where my abilities, training and

experience would have valuable application. Position preferred should offer opportunities for

continued professional growth and advancement based upon performance.

Contact this candidate