Customer Service Security

**** ******* **** ****: 904-***-**** E-mail : *********@***.***

Detrick L. Brown

Objective To obtain a position where my knowledge, skills

and abilities can be utilized

Experience 2007-2008 Security Services of America

Jacksonville, FL

Security Guard

Monitor and authorize entrance and departure of

employees, visitors, and other persons to guard

against theft and maintain security of premises.

Write reports of daily activities and

irregularities such as equipment or property

damage, theft, presence of unauthorized persons

Call police or fire departments in cases of

emergency

Answer alarms and investigate disturbances.

Circulate among visitors, patrons, or employees to

preserve order

Patrol industrial or commercial premises to

prevent and detect signs of intrusion and ensure

security of doors, windows, and gates.

Operate detecting devices to screen individuals

and prevent passage of prohibited articles into

restricted areas.

2004-2007 Publix Super Market Inc. Jacksonville,

FL

Customer Service Clerk

Confer with customers by telephone or in person to

provide information about products and services

Check to ensure that appropriate changes were made

to resolve customers' problems.

Refer unresolved customer grievances to designated

departments for further investigation.

Contact customers to respond to inquiries or to

notify them of claim investigation results and any

planned adjustments.

Resolve customers' service or billing complaints

by performing activities such as exchanging

merchandise, refunding money

Education 2010 - Present Ready 4 Work

Jacksonville, Fl

Employability skills

2009 - 2010 ITT Tech

Jacksonville, Fl

Computer Electronics Engineering Technician

2005 - 2006 F.C.C.J

Jacksonville, Fl

GED

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