Customer Service Accounts Payable

Luis A. Turcios

*****@*******.*** ? 713-***-****

objective

Seeking a position which can utilize a hardworking, dependable and

reliable individual who is motivated to continually learn and take on

added responsibilities under minimal supervision. I have the ability and

willingness to thrive in a dynamic, fast-paced, interactive business

environment. Ability to work in a group environment to work closely with

other company personnel to resolve problems.

Education

University of Houston Downtown Houston, TX

Date of graduation - December 2008

BBA in Finance

Experience

Customer Service Agent

October 2009- July 2010 CenterpointEnergy

Houston, Tx

. Provide customers with the best service on their inquiries.

. Have knowledge in gas consumption, billing and electrical components.

. Use risk management skills to control escalated calls.

. Use SAP and RUMBA software to navigate through accounts.

. Take emergency calls on gas leaks and electrical outages.

Bilingual Collector / Accounts Payable

September 2008 - October 2009 O'Connor and Associates

Houston, TX

. Use critical and problem solving skills while using accounting concepts.

. Provided information of month end entries and daily entries to accounting

supervisor.

. Accounts Payable of payments for invoices into Ptax application and

reconciled on month end and daily entries.

. Reviewed daily entries for end of day accuracy.

. Collect past due payment invoices from customers which total $20, 000 a

month.

. Customer Service - resolve issues for customers about property tax

information.

Mortgage Collector / Accounts Payable & Accounts Receivable

December 2007 - August 2008 BancoPopular North America

Houston, TX

. Provided information to supervisor concerning payment issues and

procedures.

. Processed end of month reports that included daily entries of payments.

. Receive mortgage payments from customers and send to process.

. Advice customers on their mortgage issues and facilitate them on finding

a solution.

. Collect 410 accounts as well as 47 million dollars a month.

. Processed payments on Western Union payment software.

Data Entry

July 2007 - December 2007 AdvanceTech Systems

Houston, TX

. Entering data for the highly respected Metro Company located in downtown

Houston.

. Working with a management team in creating a data base for Metro

Solutions for the rail project that is due to commence sometime in the

future.

. Work on spreadsheets in Microsoft Excel to organize data for other teams

as well as for Metro.

. Research information to create a better Metro System and due regular

office duties.

Leasing Specialist

September 2006 - March 2007 Greystone - Riveraine Apartments

Houston, TX

. Responsible for maintaining high occupancy with the apartment complex by

leasing anywhere from 10-15 apartments per month.

. Knowledge of spreadsheets on Excel for the company to show what is vacant

and who is expected to move in and out. Also have knowledge of AMSI

software program. Knowledge of leasing contracts.

. Responsible to take rent payments every first of the month, which can add

up to thousands of dollars.

. Utilize customer service skills over a six multi-lined phone to help

customers.

. Help the residents of Riveraine by taking work orders for maintenance

requests.

Engineer Assistant

September 1999 - August 2006 University of Houston

Houston, TX

. Maintained inventory, and inventory records for accurate count of

material availability

. Worked in a technology based environment assisting personnel with

technical issues related to electronic components and computer hardware.

. Responsible for maintaining and repairing lab equipment in a timely and

efficient manner.

. Experience in customer service, knowledge of front desk duties such as

answering phone calls, coping, faxing, filling, and maintaining an

organized environment while helping customers in a timely manner.

Skills

Proficient in MS OFFICE - Excel, Word, PowerPoint.

Familiar with all Windows operating systems

(95/98/2000/2003/NT/XP/Vista)

Photocopier - Financial calculador - Fax machine - Scanner

Accounting software and 10- key by touch

Certified in these fields:

Conflict Resolution

Risk Management - Associate Safety

Bilingual

References Upon request

Contact this candidate