Customer Service Manager

Mary A. Violet, CPC-A

Riverside, CA ***** * 951-***-****

********@**********.***

Summary

Self starter with the ability to work within a team or independently. Quick

learner, computer literate in both PC and Mac. Extensive experience working

successfully with all departments and levels of management within an

organization, outside vendors and customers.

Professional Skills

Medical coding/billing Medical terminology

Team work Written and verbal communication

Medisoft basics Pacwin basics

Impeccable attendance and work ethic Typing/10-key

Professional Experience

Authorization Assistant, HME, Externship, Option One HME, Corona, CA

2010

. Verified medical insurance benefits via the insurance company's web

site.

. Requested re-authorizations for patient services from physicians via

fax or on-line.

S&R Warehouse Manager, Precise Plastic Products, Corona, CA

2003 - 2008

. Maintained a 100% on-time delivery record by monitoring the open order

backlog daily.

. Verified incoming orders for correctness to insure the right products

were received.

. Completed inventory in one day on a monthly basis with attention to

detail and accuracy.

. Distributed materials needed daily to keep the flow of production to

maintain delivery record.

Customer Service Representative

2001 - 2003

Interacted with customers to provide and process information in response to

inquiries, concerns and requests about their orders.

. Assisted accounts receivable with their collection calls to minimize

the aging report.

. Job duties included order entry, work-order travelers and

miscellaneous office duties.

Receptionist

1999 - 2001

. Attended to visitors and dealt with inquiries on the phone and face to

face.

. Supplied information regarding the organization to the general public

and customers.

. Assisted the quality manager with internal audits for the company's

procedural manual for ISO-9002 & AS9000.

. Designed a new certificate of conformance to be shipped with the

customer orders.

education

US Colleges of Health and Human Services, Riverside, CA

2009

Successfully completed: Medical Billing, Terminology, and Medisoft,

Total hours: 160

Successfully completed: Advanced Medical Coding, Total clock hours: 80

Rosetta Stone

Currently studying Spanish through their on line course; TOTALe.

2010

PRPFESSIONAL AFFILIATIONS

Member of American Academy of Professional Coders, Loma Linda Chapter

Networking Unlimited-EDD State of California-Member

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