Medical Assistant Customer Service

ANJANETTE BALLARD

*******.*********@*****.***

909-***-****

SUMMARY OF QUALIFICATIONS

* Over 8 years of experience working in the healthcare industry

* Experience as a Certified Nursing Assistant and Medical Assistant

* Able to work well with diverse populations and in a variety of

settings

* Patient care includes working with elderly individuals in their

homes and a

convalescent environment Alzheimer's'/Dementia, Developmental

Disabled

* Administrative experience to include: customer service, sales and

marketing, accounts payable, billing,

filing, copier, multi-line phones, scheduling appointments, reception

duties, spreadsheets,

* Computer literate software's include: Microsoft Suites, AS400,

IQMS, SAP

EXPERIENCE

Clinical Experience

* Care for in-home and general practitioner patients with complex,

multi-symptom illnesses

* Eased patient discomfort by conducting accurate assessments and

drawing techniques

* Familiar with general Medical Assistant procedures to include

triage, patient intake, dosage calculations, sterilization procedures, lab

equipment operations, phlebotomy, vital signs, infection control,

urinalysis, EKG-ECG, light billing and coding, all back/front office

duties.

EDUCATION

* Chaffey College, Rancho Cucamonga, Ca.

General Education 9/08-9/09

* NorthWest College, Pomona, Ca.

Awarded (Medical Assistant Certificate) 2004

* Long Beach Regional Occupational Program, Long Beach, Ca.

Awarded (Certified Nursing Assistant Certificate) 1997

EMPLOYMENT HISTORY

* Medical Assistant- Chaffey College Student Health Services, 2008-2009

* Private In-Home Care- 2005-2009

* Front Office MA-Pomona Family Medical Center, 2004-2005

* Direct care Staff- Diamond Bar Group Home, 2003-2004

* CNA-Grandview Convalescent, 1997

* Caregiver, In-Home Support Services, 1998-2002

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