Customer Service High School

Guignard Robert Altine

*** ***** ***

Elizabeth, NJ 09208

Cell: 772-***-****

*******@*******.***

Education

Elizabeth High School June 1989

- High school diploma

Valencia Community College August 2001

- AAS degree in Architectural Designs

- AA degree in Applied business administration

Montclair State University Current

- Computer science - Informatics concentration, BA

Professional Experience

Wachovia Corporation - Carlstadt, NJ September 2001 -

Present

OAS Specialist

- Evaluate the adequacy, effectiveness, and efficiency of

the control system and the quality of ongoing

operations.

- Determine that adequate safeguards exist for the

physical protection of items processed by the

department.

- Review statement activity (deposits and withdrawals) for

the audit period on selected sample.

SunTrust Bank - Orlando, FL April 1999 - August 2001

Check Processor

- Document procedures and controls on items processed

through the imaging system.

- Examine entries to suspense and clearing accounts for

proper authorization, legitimacy of entries, and timely

clearance.

- Confirm on a positive basis the accuracy and

authenticity of all incoming and outgoing cash letters,

including local clearings, with those banks to which

they were addressed for.

Dillard's Department Store - Vero Beach, FL Nov

1996 - April 1999

Sales/Customer Service

- Handle returns and exchange

- Handle cash and credit card payments

- Help customers to try out merchandises

Coin Depot Corporation - Elizabeth, NJ Dec 1995 - Oct 1996

Vault Teller

- Observe physical access controls to the Items Processing

area of operations for adequate measures of security.

- Review contract(s) with courier services that provide

delivery of incoming or outgoing cash letters, from all

areas to the processing centers or from the processing

centers to the Main office.

- Ascertain that contracts include liability on cash

letters

National State Bank - Elizabeth, NJ Dec 1987 - Oct 1995

Accounts Processing Clerk

- Handle full cycle of accounts payables.

- Responsible for processing invoices.

- Collect, monitor, and manage the receipt and

distribution of funds from the federal reserve bank to

various banks and stores retailers.

- Provide support to administration and account holder

relations unit, encompassing the preparation of reports

and research.

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Skills and Qualifications

- Microsoft office - Word, Excel, Access, and PowerPoint

- Lotus notes

- Banking

- Customer Service/Sales

- Data Entry

- Operation and control - controlling operations of

equipments or systems

- Detail-oriented, and able to operate under strict

deadlines and fast-paced environment.

- Good reconciliations and organizational skills.

- Good Verbal and written skills

Contact this candidate