Customer Service Administrative Assistant

Silvia Huerta

** *. *** **

Cell 806-***-****

Goodyear, AZ 85338

**********@*****.***

Summary of Qualifications:

. 2+ years of experience performing administrative and customer service

related tasks in an office environment

. Operated office machines, such as photocopiers and scanners, voice

mail systems, and personal computers, as well as, working knowledge of

Microsoft Windows, Word, Excel, Internet, and E-mail

. Professional customer service interacting with various customers from

different backgrounds and ages in both English and Spanish

. Excellent verbal and written communication skills maintaining and

updating filing, inventory, mailing, and database systems, either

manually or using a computer

. Collected, counted and disbursed money in order to do basic

bookkeeping, including invoicing, as well as, answered telephones,

directed calls, and took messages

. Computed, recorded, and proofread data and took other information,

such as records or reports, in addition to, opening, sorting, and

routing incoming mail, correspondence, and outgoing mail

Educational History:

American Commercial

Lubbock Texas

Computerized Administrative Assistant

State of Texas

Plainview Texas

General Equivalency Diploma

Relevant Knowledge, Skills and Abilities

Receptionist Skills and Experience:

. Professionally met, greeted and escorted internal and external

customers and clients to appointed locations

. Answered, screened and processed up to 200 telephone calls in an 8-

hour time period, daily, using a multi-line phone system

. Interacted with county and state agencies, and community resources to

link clients with appropriate services

. Scheduled appointments for anger management, parenting classes and

assessments and updated information as appropriate

. Verified insurance, collected co-payments, provided receipts to

customers and answered any questions

. Observed UA's (drug test) depending if their color code was called I

would perform the drug test for the women

Administrative and Office Assistant Skills and Experience:

. Answered, screened, and directed incoming customers calls utilizing a

multi-line phone system

. Maintained and controlled appointment calendar for 4 paralegals

. Faxed documents, made copies for clients and employees, and took

identification photos for clients

. Filed client paper work and updated and office inventory ordering

supplies that were needed in office

. Completed forms for renewal of resident cards as well as forms for

naturalization

. Collected payment fees from customers provided receipts and answered

any questions

. Stamped the outgoing mail with the correct date using a Postal meter

. Informed clients of their immigration status

Employment Experience:

La Buena Vida

12/ 2006-02/2008

Receptionist

Los Lunas New Mexico

Tyco Fire & Building Products

09/2005-09/2006

Production Operator

Lubbock Texas

Catholic Family Service Inc.

12/2003-02/2004

Legalization: Receptionist

Lubbock Texas

Wal-Mart Distribution Center

05/1994-04/2002

Break-pack: Order-filler/Trainer

Plainview Texas

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