Customer Service Data

Angela Ciofolo

Objective

Seeking a position in a Customer Service related position, by supporting

and solving problems and customer issues.

I know that I will be a valuable asset to your team since, since I have

many years of experience in providing support and solid relations with our

vendors and also internally to our managers, software developers and other

members of our department.

Professional Work Experience

A detail orientated professional with over 10 years of experience in the

processing of Configuration and Performance Data Systems. Provide support

to project managers, developers, as well as the customer in researching,

troubleshooting & resolving data problems.

2009 to Town of North Andover, MA

Present Departmental Assistant-Zoning Board of Appeals

. Responsible for creating, accepting, reviewing and processing,

various documents and department applications through the appeals

process in a timely manner.

. Manage and maintained the history of the applicant and their files,

as well as legal documents and any of the decisions issued.

. Other responsibilities include assisting and supporting the

applicants through the appeal process, retrieving information, and

directing the public through direction and general information as

requested.

. On a daily basis provide quality service to the community, general

public, and supporting municipal staff as needed, while performing

a myriad of tasks to achieve establish goals and comply with state

and local statues.

. The ability to deal tactfully and effectively with difficult

situations and individuals over the phone, as well as in person.

. Having a general knowledge of the Town bylaws.

1998 to Dynamics Research Corporation, Andover MA

September Data Control Administrator II

2008

. Reviewed Navy program documentation to determine acceptable

configuration data reporting requirements for Classified and

Unclassified Data Systems. Resolved data reporting issues with

vendors to assure accurate and successful data acceptance.

. Collected, organized, and analyzed Configuration and Performance

data from various sources for both Classified and Unclassified

media. This media was received on various sources such as magnetic

tapes, 4mm cartridges, and Compact Disks (CD).

. Supported the Data System Software Support Group in successfully

migrating data to a new modernized system from a Mainframe

platform. This included successfully writing, creating, reviewing

and executing test scripts and plans, as well as using query

reporting tools to verify accurate data was retrieved from the new

system.

. Created new methods and procedures to streamline the Data

Acceptance process.

. Worked with managers to complete customer status reports on a bi-

monthly basis.

. Worked on special projects and Contract Deliverable Requirements

Lists (CDRL) delivered to customers.

. Instrumental in the training of new group members.

1997. Supervisor of Data Operations

. Supervised, trained & wrote performance reviews.

. Ensure and monitor accuracy of data.

. Assist with resolution of database problems with vendors and

members of the team.

. Performed quality reviews of reports and produce acceptance

letters.

. Maintain dictionary changes or additions to the requirements of

data, as needed.

. Attended data review meetings.

. Working in a team and successfully tested & reviewed a new data

system, before data was moved into production.

1979 to 1984 Data Technician

. Responsible to process microfiche film, catalog and microfiche

all documents, incoming and outgoing letters and reports for easy

access & accessibility.

. Responsible for data Verification and Validation before acceptance.

Courses and Training Microsoft Office Applications,

Word, PowerPoint, Excel

and Access

Vax,

Powerhouse,

Honeywell/Bull

Process Max I

Process Max II

Ethics

Coaching Skills

Clearance Secret Department of Defense

Education University of

Massachusetts, Amherst 1978,

Bachelor

Degree in Science (Fashion Retailing)

Awards Service Awards

Certificate of

Excellence Awards

Recipient of

a twenty-year service award from U.S.

Navy for work

on the FBM Program

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