Customer Service Administrative Assistant

*** ****** **, *** *****, CT ***** 203-***-**** (M), ********@*****.***

Qualina J. Cooper

Objective To secure a position in the Legal field that will enhance my

qualifications, skills, and knowledge.

Experience 02/2010-06/2010 Fritzell & Gallo, LLC New Haven, CT

Paralegal Intern

Legal research and Filing

Drafting legal documents

Assisting attorneys

Inbound and Outbound Calls

08/2008-05/2009 Bank of America Hamden, CT

Bank Teller

Handling routine banking transactions

Demonstrating excellent customer service

Cross-selling services and products

11/2007-01/2008 Fedex Ground Wallingford, CT

Administrative Assistant

Taking inbound calls

Searching Database

Retrieving packages for delivery or pick up

12/2005-05/2007 Higher One Financial New Haven, CT

Customer Service Representative

Taking inbound calls for call center

Basic Banking

Processing financial aid refunds to students

Education

08/2010-present Gateway Community College New Haven, CT

Business

Administration

08/2008-05/2010 Branford Hall Career Branford, CT

Institute

Paralegal Certification

Honor Student

08/1999-06/2003 Hill Regional Career High School

New Haven, CT

References References are available on request.

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