Quality Assurance Engineer

Richard Li

Tel: 508-***-****

Email: ***********@*****.***

LinkedIn: http://www.linkedin.com/in/richardli20

Software Quality Assurance Engineer

. Software Quality Assurance professional with more than 10 years of proven

experience working with software engineering, system engineering and

communications networking technologies.

. Extensive knowledge of enterprise SDLC (Software Development Life Cycle)

including test planning, test execution in both Waterfall and Agile

development processes.

. Hands-on experience testing Client-Server and Web 2.0 applications under

various browsers and platforms, as well as performing backend data

verification.

. Strong project management and coordination skills enabling 'build &

release' strategies for software applications and infrastructure

properties.

. Adaptable team player with effective organizational skills.

Professional Experience

Jenzabar, Inc.

Boston, MA Software Quality

Assurance Engineer

7/2009 to Present

. Create and execute test cases for various portlets in Jenzabar's JICS

(Jenzabar Internet Campus Solution) - an Internet portal application

built with ASP.NET framework with integration for backend ERP's

(Enterprise Resource Planning) systems.

. Perform manual testing that includes user acceptance, functional, GUI,

usability and regression testing.

. Interface with Program Management, Marketing, Product Development,

Training, Support and Sales teams including remote SQA engineers and

developers.

. Data verification via Microsoft ADAM (Active Directory Application Mode)

and MS SQL server 2005.

. Exposure to open source automation tool Selenium - run automated test

cases with Selenium to perform the regression testing.

[Environment]: Client-Server, .NET, AJAX, SQL Server, ADAM, Selenium IDE,

SVN (Tortoise), Agile process.

Time Trade Systems, Inc.

Bedford, MA

Software Quality Assurance Engineer (A three-month contract - Fully Agile

process) 4/2009 to 6/2009

. Designed and executed test cases for AMS (Appointment Management System)

- a SaaS model product offering built-to-work across the client's

appointment management that interacts with AMS application.

. Developed test scenarios and test cases for GUI and system interface

integration based on Agile stories.

. Ran SQL scripts for back end data validation on MS SQL Server.

[Environment]: Web 2.0, Java/J2EE/AJAX, Web Services, MS SQL Server 2005,

Windows, Agile process.

WebEx Communications, Inc. (Cisco Systems, Collaboration Software Group)

Burlington, MA Software Quality Assurance Engineer

4/2007 to 4/2009

. Developed expertise with the Cisco "Connect suite" - a SaaS (software as

a service) application. Performed black box manual testing that included

the GUI, functional, and regression testing.

. Coordinated and maintained SQA test farm using VMWare infrastructure.

Installed new builds on virtual staging servers. Performed installation

and acceptance testing prior to the installation of test builds onto

primary test servers for the entire SQA team.

. Exposure to QA automation tools such as Selenium IDE and SOATest.

. Received the prestigious Cisco "Individual Performance Excellence Award"

for outstanding SQA service.

[Environment]: SaaS, Web 2.0, Java/J2EE/AJAX, DoJo, Web Services,

Tomcat/Apache, VMWare, Windows, Linux, Mac, Oracle DB, Agile

process.

Boston Communications Group, Inc. (bcgi)

Bedford, MA Senior Software

Quality Assurance Engineer

1/2005 to 4/2007

. Developed HLTP (High Level Test Plan) and detailed test cases for the

product delivery cycle.

. Performed functional, GUI, API, and integration testing on bcgi

proprietary applications developed using .NET platform with Oracle

Database servers.

. Tested 'Mobile Guardian' - a client-server application that processed

data transactions for a real-time wireless pre-paid billing platform

implemented using Servicemix and Java ESB (Enterprise Service Bus).

. Collaborated with the development team at client side to test XML APIs.

Coordinated teams in multiple time zones to simultaneously track and

verify the results of data transactions.

. Wrote SQL queries in TOAD to validate data inserted and updated from the

GUI.

[Environment]: Client-Server, Java/J2EE, Tomcat/Apache, .NET, VMWare,

Windows, Linux, Oracle.

PredatorWatch, Inc. (A startup company/ I was the first SQA engineer)

Chelmsford, MA Senior Software Quality Assurance

Engineer

1/2004 to 1/2005

. Built a complete SQA process from the ground up for an Enterprise Network

Security Management application that documents CVE security regulatory

compliance.

. Established an SQA lab consisting of multiple PCs running various Windows

or Linux operating system.

. Performed web based GUI, CLI, black box, functionality, integration, and

system testing of several software components on a large variety of

operating system platforms and network configurations.

Lucent Technologies

Westford, MA

Senior Software Quality Assurance Engineer

4/2001 to 7/2003

. Proactively managed the life cycle activities associated with data

communication networks - such as design, planning, configuration, and

maintenance of voice and data product lines.

. Developed verification test procedures on IP routing protocols (BGP,

OSPF) for Lucent Switching Solutions applications. This included

specifying the required test equipment, developing the required test

procedures, and executing the tests.

. Authored QA release emails and documentation including release notes,

test reports and defects reports.

Priority Call Corporation

Wilmington, MA

System Engineer/ Hardware Quality Assurance Engineer

4/2000 to 4/2001

. Directed compatibility testing of new servers and executed diagnostic

tests tools for problem resolution.

. Supervised the evaluation process of new hardware for integration into

the existing telephony application.

. Managed and updated the configuration testing process for new servers and

Cisco network devices using varying combinations of network cards and

related components.

PC Warehouse Inc.

Waltham, MA

Senior Manager

5/1990 to 4/2000

. Directed and managed the company's production and technical support

operations based in three locales.

. Supervised a team of 30 staff technicians and oversaw all VAR-related

activities, including the installation, support, and maintenance of

products and service contracts.

. Provided management support to the firm's executives, key customers, and

personnel in all matters relating to conflict resolution, design

specifications, quality control, and project/program progress.

Education

o M.S. in Computer Science, University of Massachusetts,

Lowell, MA, USA

o B.S. in Applied Mathematics, Feng-Chia University, Taiwan

Certifications

o Cisco Certified Networking Associate (CCNA)

o Microsoft Certified Professional (MCP)

o CompTIA A+ Certification

Technical Skills Summary

Operating Systems MS Windows, Linux, UNIX, Mac.

Software Applications: VMWare, Tortoise SVN, MS Office, MS Visio, Putty,

WinSCP3, Seapine Surround SCM Client, WebEx Web

Meetings, HP OpenView, XML Spy, Adobe Page Maker.

Agile Project VersionOne Enterprise.

Application:

Defect Tracking Test Track Pro, Bug Aware, Remedy, WebEx, QA Forum

Application (based on Bugzilla, Vantive

Database Applications: MS SQL Server 2005 / Server Management Studio V 10.0,

TOAD (Oracle).

Related Technologies: Hands-on experience with Selenium IDE, ADAM SOATest,

Apache, Tomcat, MS Server 2003 Enterprise

Contact this candidate