Manager, Accounts Receivable, Credit, & Collections

TROY R. CARROLL

**** ** *** ******, ***. **, Fort Lauderdale, FL 33334

Telephone: 732-***-**** . Email: ************@*******.***

Accounts Receivable, Credit, and Collections Manager

Accounts Receivable, Credit, and Collections Professional with 20 years of

financial accounting experience with an emphasis in order to cash

management. Expertise encompasses organization, reconciliation, credit

risk management, customer service, evaluation, and management reporting of

financial data pertinent to attainment of company revenue objectives.

Background includes coordination and hands-on management of accounts

receivable and collection programs as well as related administrative

concerns. Consistently obtains high performance through excellent customer

relations, leadership and cohesive team building.

PROFESSIONAL STRENGTHS:

. Proactive Management . Revenue/Cash Improvement

. Collection/Payment Negotiations

. Team Building/Employee Morale . Productivity/Efficiency

. Management Reporting

. Customer Service . DSO Reduction .

Account Analysis/Reconciliations

PROFESSIONAL EXPERIENCE:

Manager, Accounts Receivable, Credit, & Collections

Jan 2014-Present

Regional One, Miami, Florida

Manage the accounts receivable, credit, and collections for Responsible for

the bad debt reserve, accounts receivable reconciliation, and monthly

management reporting.

. Implemented and trained employees on new ERP system, Quantum.

. Increased the cash flow by 25% by restructuring the collector's

portfolios to increase productivity.

. Reduced the bad debt reserve by 35% by prioritizing the collection

efforts on past due accounts over 90 days.

. Created a collection seminar and workshop to educate and motivate

employees to achieve goals.

Manager, Accounts Receivable, Credit, & Collections

2013

Randstad USA, Ft. Lauderdale, Florida

(Laid-off)

Managed the accounts receivable, credit, and collections activities for the

2nd largest staffing company in the world with sales in excess of $22

billion annually and supported a staff of 10 employees. Conducted

financial reviews and credit risk evaluations for new and existing

customers including setting credit limits and payment terms. Responsible

for the bad debt reserve, accounts receivable reconciliation, and monthly

management reporting.

. Implemented and trained employees on the collection system,

Forseva.

. Increased the cash flow by 25% by restructuring the collector's

portfolios to increase productivity.

. Reduced the bad debt reserve by 35% by prioritizing the collection

efforts on past due accounts over 90 days.

. Created a collection seminar and workshop to educate and motivate

employees to achieve goals.

Accounts Receivable Coordinator/Assistant AR Manager

2012-2013

Owens & Minor, Inc., Sunrise, Florida

(New Opportunity)

Assisted the accounts receivable manager with the daily and monthly

activities for a Fortune 500 leading distributor of medical and surgical

supplies with revenues in excess of $8 billion annually and was responsible

for a collection portfolio of $50 million.

. Created a collection note system for management reporting.

. Reduced the aging balance of accounts over 60 days by 30% with

focused collection efforts.

. Collected a past due account over 360 days with balance of $350k

by locating the signed contract and negotiating

a payment plan.

Supervisor, Accounts Receivable

2011-2012

AEGIS Insurance Services, Inc., East Rutherford, New Jersey

(Laid-off)

Supervised the accounts receivable functions for a leading mutual insurance

company with revenue of $1.2B annually and supported a staff of 3

employees. Created new policies and procedures which resulted in increased

accuracy and decreased credit risk. Improved productivity by streamlining

the department's workflow and managed growth without additional costs.

. Reduced past due balances over 60 days by 25% within a 90 day

period.

. Created a daily cash reconciliation process that eliminated all

cash posting errors.

. Balanced all the outstanding accounts receivable reconciling items

on the ledger dating back 4 years.

Manager, Accounts Receivable, Credit, & Collections

2010-2011

Ozburn-Hessey Logistics International, Inc., Philadelphia, Pennsylvania

(Laid-off)

Managed all aspects of the accounts receivable, credit, and collections

department for one of the world's largest logistics companies with a staff

of 10 employees. Responsible for the monthly cash flow and working capital

reporting for the company including the AR and bad debt reserve

reconciliations.

. Spearheaded the implemented a credit card system to create an

additional form of payment to increase cash flow.

. Implemented Cargowise (ERP) system, created training manuals, and

trained all employees.

. Reduced the unapplied cash by 60% by researching and reconciling

all the unapplied items on the ledger.

. Increased morale and cash flow by 30% by creating an incentive

program for the collection staff.

Manager, Accounts Receivable, Credit, & Collections

2006-2010

Endo Pharmaceuticals, Inc., Cranbury, New Jersey

(Laid-off)

Managed the overall credit extension, collections, cash application,

billing, and cash/collection forecasting for a healthcare company with

revenue in excess of $3 billion annually. Reconciled the inter-company,

bad-debt, sales allowance, charge-back, and cash accounts. Prepared sales

and use taxes and revenue recovery reporting while supporting a department

of 6 direct reports.

. Reduced bad-debt write offs by 50% by implementing collection

procedures with continued staff training and motivation.

. Decreased outside collection agency fees by 75% by maintaining

delinquent accounts in-house.

. Represented the A/R department in SAP system implementation and 2

acquisitions.

. Created and implemented new customer, return, and credit

procedures to reduce potential credit risk.

. Reduced billing errors and adjustments by 50% by updating,

correcting and maintaining correct system pricing.

Manager, Accounts Receivable, Credit, & Collections

2000-2005

Integra LifeSciences Corporation, Plainsboro, New Jersey

(Resigned)

Overall authority for the accounts receivable, credit, & collection

departments of one of the largest medical device companies in the U.S.

($1B.) sales activity. Responsible for the cash application, billing,

credit, collections, sales/use tax, account reconciliations, and journal

entry adjustments. Prepared monthly, quarterly, and annual reports

summarizing and forecasting, company business activities. Supervised and

supported a staff of 20 including 2 supervisors, 10 full-time employees,

and 8 temporary employees.

. Reduced DSO from 90 days to 40 days thru increased collection

calls and resolution of A/R issues.

. Improved cash flow by 25% per month by implementing procedures and

guidelines for the collection staff.

. Represented the A/R department in the Oracle system implementation

and 15 acquisitions.

. Implemented new policies and procedures to support business

requirements and increase profit margin.

. Created control procedures in A/R to become Sarbanes Oxley

compliant.

. Initiated a special project to retrieve $100k overpayment of sales

& use taxes.

. Worked closely with Regional Managers in the execution and

implementation of multi-million dollar contracts from inception

to successful completion.

Supervisor, Accounts Receivable

1999-2000

Mitsui OSK Lines (America) Inc., Edison, New Jersey

(New Opportunity)

Managed the accounts receivable, credit, and collections activities and

supervised a staff of 6 and 1 assistant. Interacted with the customer base

and various levels of internal/external management. Conducted financial

reviews and credit risk evaluations for new and existing customers.

Released and held pending orders, opened new accounts, set credit limits

and payment terms. Generated monthly reports and A/R adjustments. Oversaw

the collections calls on past due balances and cash applications.

. Initiated the research, reconciliation, and final solution for

past due balances totaling $2 million dollars.

. Reduced problem invoices by 50% by rectifying purchase order and

pricing issues.

. Significantly improved staff morale and teamwork, resulting in

high productivity and overall production.

. Created training manuals and implemented procedures for the

department.

. Increased productivity by identifying and implementing measures

successful in enhancing efficiency.

EDUCATION:

Actively pursuing a Bachelor of Science degree in Accounting through

Rutgers - The State University of New Jersey, Newark, New Jersey - Online -

Graduation December 2015

Member of the Federation of Credit and Financial Professionals - 2004 to

Present

COMPUTER SKILLS:

Microsoft Word-Microsoft Excel, Microsoft Outlook, ERP Systems-ORACLE, SAP,

GREAT PLAINS, PEOPLESOFT, QUICKBOOKS, CFMS/RD, COSMOS, IDIS, ROI,

EXPANDABLE, PRMS, MAS90, MOVEX, FACTS, PICKS, ACCUTERM, AS400, LAWSON, JD

EDWARDS, IDI, PRECISION

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