Sales Customer Service

Jiramy Martinez

***** ********** **, ******* ******* 32837

********@*****.***; 787-***-****

Objective

To obtain a position as a valued professional on your company that leverages my achievements, skills, and

talent.

Professional Profile

- Accomplished sales professional with over 11 years of sales experience focused on Sales and Marketing.

- Anticipates and prepares for potential customer’s needs; exceeding expectations.

- Develops and maintains knowledge of customers, industry and business environment.

- Conduct sales presentations to demonstrate products and services; enhancing product exposure.

Work Experience

Sabic Polymershapes: Inside Sales/Account Executive. Orlando, FL. November 2007 to present.

- Perform business to business operation including sales, marketing, purchasing and logistics functions. -

Manage open purchase orders, review supplier item delivery dates, ensuring just in time arrivals.

- Capture customer requirements accurately and ensures compliance, maintaining superb quality.

- Consistently completes same day sales quotes day, closing 57% of them.

- Increased sales by 35 % on a quarterly basis, exceeding customer satisfaction metrics.

Enterprise Rent-a-Car: Manager Trainee. Orlando, FL. March 2006 to September 2007.

- Operated a fleet of more than 3,000 automobiles; providing logistical and transportation services.

- Trained and mentored new staff members in sales, marketing and customer service techniques.

- Responsible for the inside sales of services to each customer; exceeding corporate expectations.

- Perform outside sales by promoting Enterprise Rent-A-Car to new companies and finding new growth

opportunities.

Nordstrom: Counter Manager. Orlando, FL. April 2004 – February 2006.

- Supervised and trained 6 new employees in the Skin Health and Cosmetics Department.

- Coordinated with Vendors and Department Managers to introduce new products and increase sales.

- Managed all aspects of merchandising, window displays, and stocking,

- Ensured excellence in customer service and resolved all problems at the store level.

Summary of Qualifications

- Fluent in English and Spanish; excellent oral and written communication skills.

- Strong analytical, communication and organizational skills, including closing sales by follow up calls.

- Multitasking, aggressive, fast learner and capacity to work under pressure.

- Computer literate in Windows XP, Outlook, Word, Power Pointe, Excel and Internet.

Education

B.A. in Marketing; Metro Orlando University System/SUAGM. August 2005-present

G.P.A of 3.57 with 116 approved credits, 3 classes remaining for 2010 Diploma.

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