Customer Service Manager

Location:

Posted:

September 14, 2010

Andrew P. Willett

.**********@*****.***

EDUCATION:

Iona College New Rochelle, NY

Bachelor of Business: Marketing May 2009

Relevant coursework: Principles of Marketing, Marketing Communications,

Consumer Behavior, International Marketing, Market Research, Market

Strategy and Planning.

C.W. Post Brookville, NY

Masters Degree: Information Systems September 2009-May 2012

Relevant coursework: Computer Programming, IS Development, Data

Communications & Computer Networks, Database Fundamentals, GUI Design.

EXPERIENCE:

Rabobank Jersey City, NJ

Intern/Static Data Spring-Summer 2008

. With minimal guidance, managed project timelines, quality issues and

determined resource needs.

. Detailed data mining from multiple data sources reporting back to

business units on their ad-hoc data queries.

. Analyzed incoming data submissions from multiple sources and worked on

co-mingling databases for same touch point data.

. Constant review of existing process and procedures to identify areas

of weaknesses and enhancements to increase the efficiency and

controls.

Collegiate Entrepreneurs Long Island, NY

Painter/Manager Spring-Summer 2007

. Trained during winter months on all aspects necessary to run house

painting business, including paint and painting, marketing,

estimating, people hiring and management, customer service and

financial management.

. Worked with my district manager to create marketing plan which

included flyers, lawn signs, business cards and local circular

advertising.

. During the spring began to meet customers in their homes, schedule

projects, prepare estimates, and finalize contracts for coming months.

. Hired and managed team of 4 other college students and was responsible

for $30,000 in sales revenue for the season.

Additional Skills:

. Knowledge in Excel, PowerPoint, Word, Visual Basic Programming

Language, as well as ACBS, Phoenix and Kondor databases.