Sales Customer

Vyara Varbanova

*** *** ****** *********.? Altamonte Springs, FL? 32701

Cell: 407-***-****

*****.*********@*****.***

Professional Experience

First Private Bank, Shoumen, Bulgaria

June 2003 - November 2003

Externship - build customer loyalty;establish customer relationships

through courtesy and friendliness, including addressing each customer by

name;complete the following transactions: processing deposits, ATM,

withdrawals and payments.

Beau Rivage, Biloxi,MS

December 2003-August 2005 Housekeeping

Had to move out of the city due to hurricane Katrina.

Hampton Inn Historic, St Augustine, FL

January 2006 - December 2009

Guest Services Representative

. Greet, register and assign rooms to guests.

. Transmit and receive messages using equipment such as telephone, fax and

Switch board.

. Answer inquiries pertaining to hotel services, registration of guests and

shopping, dining, entertainment and travel directions.

. Keep records of room availability and guest's accounts.

. Complete bill, collect payment and make change for guests.

. Make, confirm and cancel reservations for guests.

. Make group reservations, create master group accounts in On Q R&I and On

Q Front Desk.

. Post charges such as room, food and telephone.

. Make restaurant, transportation and entertainment reservations for

guests.

. Deposit guests' valuables in hotel safe-deposit box.

. Account for all cash and make deposits in accordance with hotel and

company policies

. Process and submit Hilton Honors Reward Reimbursement for the hotel to

Hilton Hotels International

. Process and Submit Direct bill to Third Party Internet Companies such as

Expedia, Hotels.com, and others.

Hilton Grand Vacations Club @ See World International

January 2010 - present

PBX Agent -receiving inbound calls, resolving issues and complaints guests

may have about hotel standarts and services; directing calls to different

departments

Certificates:

Hampton On Q Rate and Inventory completed on 12-August-2008

On Q PM 5.15 and 5.16 CRM Enhancements- PGM completed on 19-January-2009

On Q Revenue Management Express completed on 16-December-2009

E-Sales for On Q Sales and Events completed on 31-December-2009

Education :

Academy of Economic

Svishtov, Bulgaria

October 1999 - June 2003

Bachelor of Science in International Business

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