Project Engineer

Sherry Parker

**********@*****.***

**** **** **** ******, ***** Ana, CA 92705 714-***-**** cell

Ten years experience in the healthcare industry including fourteen years of IT. Experience with planning,

deploying, and managing solutions for clinical and business needs. Skilled in all aspects of information

technology management, including strategic planning, project portfolio management, client liaison, staff

development, vendor selection and management, web applications, application integration and support.

Professional Experience

System Administrator – Dell Perot Systems Corporation partnering with St. Joseph Health System, Anaheim,

CA October 2004 – Present

Provide support to approximately 3000 end users in a 24/7/365 operation at St. Joseph Health System. Administer

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and maintain the Citrix Presentation 4.0 farm, consisting of 200 servers/with more than 300 applications installed

on them.

Project Management: Provide customers with the technical knowledge and expertise to determine project

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requirements. Document client requirements and build project plans and timelines. Direct the efforts of other

consultants to accomplish the goals of the project.

NOS: Install and troubleshoot Microsoft Windows 2000/2003 along with WYSE terminals. Perform server

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maintenance; apply service pack upgrades and security updates on operating systems.

Application Support: Deploy common applications to servers and workstations including Microsoft Office, TREND

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etc. Install and troubleshoot Hospital specific applications from Meditech Technologies, Allscripts\Touchworks,

and others.

Core Services: Install and work with core services such as AD, With Citrix Data Store & Zone Collector, Citrix

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Password Manager,etc… Diagnose problems with these services. Implement Citrix infrastructure using Microsoft

2000 and 2003 servers with IMS Package, Development & Publish Applications, and install new applications.

LAN Engineer – Hoag Hospital, Newport Beach, CA Aug 2001 – Oct 2004

Provided support to approximately 3000 end users in a 24/7/365 operation at Hoag Hospital.

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Project Management: Developed technical specs to assist project analysts and managers with the technical

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background to determine the project requirements. Assisted and directed the efforts of other administrators to

accomplish the goals of the project.

System Design: Examined the current state of server and Active Directory infrastructure and proposed changes to

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improve overall manageability. Designed and implemented Citrix Server Farm.

OS Support: Installed the Citrix Server Farm, Microsoft Windows NT/2000/2003 and Novell Netware 4.11.

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Performed server maintenance and tuning by having examined server logs and analyzed utilization and performance

trends. Applied service Pack upgrades and Security updates on operating systems. Maintained Anti-Virus services

from Trend Micro on all servers. Controlled major virus outbreaks from compromising the network.

Core Services: Installed and worked with core services such as AD, Diagnose problems with these services.

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Implemented and supported Citrix infrastructure using Microsoft 2000 and 2003 servers.

HW Support: Implemented high end, redundant, scaleable server systems from HP, Compaq, and Dell. Deploy

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Windows 2000 and 2003 High Availability and network load balancing clusters. Resolved issues, such as failures

and worked with vendors to acquire replacement parts.

Network Engineer – Long Beach Mortgage, Long Beach, CA Sep 1998 – August 2001

Administered and maintained the MetaFrame 1.8 farm, consisting of 39 servers/with more than 60 applications

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installed on them.

Designed and maintained Windows NT server roaming and mandatory profiles, and used the system policy editor to

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control individual user’s desktop environment.

Maintained the MetaFrame servers on a weekly basis as well as having applied the appropriate Hot fixes and

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Service packs as needed to build Terminal Server/MF servers and created images using Ghost Software.

Performed system administrative duties for Netware 4.11 using NW Admin to create users/print queues and used

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Rconsole to monitor system resource.

Project- managed the evaluation, planning, development, and deployment of Mosaix (Predicative Dialer).

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Project- managed the design and implementation of BCMS Vu (Basic Call management System).

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Provide system support and network support for Netware 4.11, Microsoft NT Server, Microsoft Terminal Server 4.0,

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Citrix MetaFrame 1.8, Windows 95, Mosaix 9.1, and BCMS VU.

Education

Bachelor of Science – Telecommunications Management – DeVry Institute of Technology, Pomona, CA

Certifications and Training

Citrix Metaframe Certified

Currently enrolled and studying the Microsoft Certified System Engineer…

Perot Systems Corporation Training: Team Lead Development Program, Care 30, Presentation Skills,

Financial Concepts, Team Behavioral Interviewing, Project Management

Reference available upon request

Contact this candidate