Customer Service Representative

QUALIFICATIONS PROFILE

Highly motivated Customer Service professional. Comfortable interacting

with all levels of the organization and public. Exceptional telephone

personality, self- motivated and able to lead by example. Able to

negotiate, problems solve and troubleshoot accurately, effectively, and

quickly. Basic skills in MS Word, Excel, and Powerpoint. Results-oriented

and highly organized. Exceptional leadership abilities concerning team

initiatives with the ability to cultivate positive and enduring

relationships with clients/customers.

KEY SKILL AREAS INCLUED:

V Administrative Support

V Data Organization

V Document proofreading

V Word processing

V Filing & Data Archiving

V Customer Service & Relations

V Telephone Reception

V Office Equipment Operation

V Research & Resolution

EXPERIENCE HIGHLIGHTS

Administrative Support

. Provide administrative support to Catering Directors, set- up crew and

wait staff.

. Rendered general administrative support for day-to-day operations and

procedures ( set dates for catering deliveries and filed completed

orders in alpha and numerical order)

. Scheduled appointments and accepted catering dates for various

occasions

Customer Service & Reception

. Advised clients and vendors, by referring them to the appropriate

meeting rooms and offices. Demonstrated ability to maintain composure

and work efficiently in a fast-paced environment.

. Attended to facilities management, such as issuing building keys,

security cards and presented a welcoming reception environment.

. Supported business objectives, by arranging cab transportation and

couriers upon request.

Management & Supervision

. Maintained weekly decoration and balloon inventory catalog. Sustained

inventory levels; anticipating requirements and stocking items

. Cared for senior citizens and disabled persons in a nursing home

facility.

. Maintained a daily log of patients activities of daily living

PROFESSIONAL EXPERIENCE

Sunrise Inc. (January 2010 - July 2009) - Personal Assistant

Party City (May 2008 - September 2008) - Customer Service Representative

Potomac Center Nursing Facility (June 2007- October 2007) - Certified

Nursing Assistant/Administrative Desk Support

Smitty's Building and Lumber Services (July 2006 - April 2007) - Human

Resources Receptionist

EDUCATION

Human Services (currently pursuing)

Iowa Central Online, Fort Dodge, Iowa

C.N.A. licensed in Virginia

NOVA Medical Campus Springfield, VA 2006

Diploma

Wakefield High School Arlington, VA 1998

VERNA AGNEW

********@*****.***

314-***-****

3108A Michigan Avenue

St. Louis, MO 63118

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