Customer Service Assistant
Resume:
MOLLY WINTER
COLUMBUS GA ****1
************@*****.***
Education
Columbus State University BA-Marketing with a minor in Economics
Graduation: May 2010
Activities: Varsity Competition Cheerleading - National Champion 2008
Student Athletic Advisory Committee
Summer Youth Cheerleading Camps
ICU Team USA - World Champion 2010
Lassiter High School Marietta, GA
2002 - 2006
Activities: Varsity and Competition Cheerleading
Front Office Assistant / Aid
Fellowship of Christian Athletes
Employment Experience
Travels By Donna, Columbus GA Office Assistant/Travel Assistant
2010-Present
Office Assistant responsibilities incorporate answering phone calls,
directing phone calls to the appropriate employees, e-mail correspondence,
customer interaction, and taking payments. Travel Assistant
responsibilities include providing support to travel agents, providing
research, processing payments, providing information to clients, following-
up with clients, quoting price information, and handling current bookings.
Also provided marketing assistance by attending trade shows, distributing
agency information, and pursuing potential/previous clients.
United Cheerleading, Columbus GA Front Office Assistant and Instructor
2008 - 2010
Front Office Assistant responsibilities included management of all aspects
of front office management and customer service interactions. Answered
phone calls, returned messages, addressed concerns raised, enrolled
students and maintained email communications. Set up class scheduling for
individual tumbling / cheerleading classes, competition teams and All-Star
teams; also organized staffing schedules. Utilized computer system to
process billing, send late notices and post payments. Created student sign-
up sheets and maintained accurate student information.
As Instructor: Assistant Coach for Python All-Star Tiny Mini cheerleading
squad.
Taught tumbling classes and private lessons.
Special Recognition: Employee of the Month November 2009
SCA (Southern Cheerleading Athletics), Marietta, Ga Front Office
Assistant and Instructor 2002 - 2007
Managed incoming phone lines, answered questions, problem solved and
directed out calls to the appropriate personnel in order to deal with
parent concerns, class placements, financial details, registrations, and
other miscellaneous issues. Also, used computer system to post payments,
update class registrations, process billing and late notices. Assisted with
preparation for All Star teams travel arrangements and plans for out-of-
town competitions. Served as front-office contact person for parents of
existing students as well as for new families interested in placing their
children into a new facility/program.
As Instructor: Assisted with various tumbling and All Star teams.
Choreographed and taught routines, taught camps and served
as a "substitute" for regular classes as needed.
Special Recognition: Leanna Piver Memorial Scholarship Recipient
Coaches Award: 2004, 2005, 2006
MVP 2006
SCA All-American
Skills
Microsoft Word, Excel, Powerpoint, Outlook, and other various email
systems.
Attention to detail; concerned with producing quality work that is neat,
organized and on time.
Accustomed to multi-tasking in a high-pressure environment while
maintaining a positive, professional demeanor.
Excellent customer service and problem solving skills.
Experienced in environments that require long or unusual hours.
Comfortable with taking instruction, learning new skills and working to
improve.
Contact this candidate