Management Project

ARUN KUMAR

Mobile: +91-960*******/ 814-***-****

Email: **********@*****.***

Experience Summary:

. 4 years Software industry experience in development, implementation,

design and full lifecycle of applications.

. Functional experience includes Service Level management in Network

management, Infrastructure management.

. Good work experience as PL/SQL Developer and as Oracle DBA. Good

knowledge of ITIL V3 framework.

. Excellent interpersonal, communication and team leading skills.

Technical Skills:

. VB, Java/ J2EE, PL/SQL, Shell

. Oracle (9i, 10g), MS-Access

. HTML, XML, XPath

. Sun Solaris, Redhat Linux, Windows Server 2003

. TOAD, PL/SQL Developer, Eclipse

. IBM Netcool, Oblicore Guarantee, DigitalFuel ServiceFlow, HP Temip, HP

ServiceCenter

Education:

B.Tech Information Technology, Vel-Tech Engineering College, Anna

University- Chennai, India

Work Experience:

Project 1: Enterprise Tools & Automation - Oblicore (Logica Ltd., India)

Client : Logica, Sweden

Period : Dec 2009 - Till Date

Product : Oblicore Guarantee SLA package

Technologies : Oracle 10G, Windows Server 2003, IIS, VB, PL/SQL

Project to calculate and report the service level of Server & Network

Infrastructure management & Service desk management service that is offered

by Logica based on the SLA agreed with their clients.

Responsibilities:

- As technical designer: Creating low level design and designing the

data model.

- As Developer: Developing business logic, configuring contracts and

creating reports. Creating solution for integrating CMDB and

developing custom tools for other project NFRs.

- As Product SME: Giving solution for new implementation & Oblicore

consultant for the team and intra company.

Project 2: BT SLAM (Infosys Technologies Ltd., India)

Client : British Telecom (BT), UK

Period : Feb 2008 - Nov 2009

Product : DigitalFuel ServiceFlow SLA package

Technologies : Oracle 10G, UNIX/ LINUX, Apache Tomcat, Java,

PL/SQL

Project to calculate and report the service level of Network

Management Service that is offered by British Telecom based on the SLA

agreed with their clients.

Roles Played:

- As developer: Configured Flows, Adapters, developed Metrics, Business

rules, Reports, SQL Queries for reports. Developed DB Packages,

Functions & Procedures, Tuning Queries, and tools for Data Management

in Java/ Shell

- As DBA: Did Oracle installation, Created DB, Users, Managing Backup,

Capacity Planning, DB Performance Tuning & troubleshooting DB issues

- As Support Engineer: Did data quality check, data load and

Data/Solution issues troubleshoot for multiple sub projects

- As Module Lead: Did effort estimation based on Function Points

(Followed IFPUG guidelines)

- Developed tools for data transfer and data processing(Using Java SOAP,

XML, JDBC, DB Package & Shell)

- Created Java/Shell based tool for monitoring Database and the

Application availability

Project 3: BT Health- SLA Management (Infosys Technologies Ltd., London)

Client : British Telecom (BT), UK

Period : March 2007 - Jan 2008

Product : Oblicore Guarantee SLA package

Technologies : Oracle 9i, Windows Server 2000, VB, PL/SQL

Project to calculate and report the service level of Server and

Software Infrastructure Management Service been provided by British Telecom

based on the SLA agreed with their clients.

Roles Played:

- As developer: Developed Metrics, Business rules, Reports, Contracts,

SQL Queries for reports. Created DB Packages, Functions & Procedures

and Tuning Queries.

- As DBA: Did Oracle installation, Created DB, Users, Managing Backup,

Capacity Planning, DB Performance Tuning & troubleshooting DB issues

- As Support Engineer: Did data quality check, data load and

Data/Solution issues troubleshoot

- Created MS-Access based tools for data quality health check (Using

ODBC, VB Script & SQL).

Project 4: Network Management System - Netcool (Infosys Technologies Ltd.,

India)

Client : Infosys Technologies Ltd., India

Period : Sept 2006 - Feb 2007

Product : IBM Netcool

Technologies : Oracle 9i, UNIX Solaris, Shell

Project to create a demo Service Assurance solution in Network Management

System (NMS) tool used to actively monitor the network elements' status.

Roles Played:

- As Developer: Configured IBM Netcool for new network topology

- As Tester: Did functional testing for fault management solution

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