Manager Customer Service
Resume:
Joshua M. Mangold
Baltimore, MD 21227
Home 410-***-****
Cell 443-***-****
********@*******.***
Job Objective
A position in a results-oriented company that seeks an ambitious and career
conscious person where acquired skills and education will be utilized for
continued growth and advancement.
Personal Mission Statement
To better myself through the experiences I encounter from both personal &
professional relationships & continue to challenge myself to be a better
Husband, Father, Manager & Employee on a daily basis.
Employment History
2010 to July 2010 Ward Trucking Baltimore, MD
Dispatcher
Responsible for the planning & directing of daily pickup & delivery of
freight in accordance to service standards & customer requirement;
coordinate the required manpower to run an efficient P & D operation.
Oversee the completion of the driver delivery manifest, shipper bill of
lading & deliver receipt paperwork on a daily basis. Coordinate &
communicate with drivers about pickup & deliver status of freight, existing
capacity on their trailers, delivery problems/ concerns & customer
requirements. Handle phone calls with customers coordinating pickup &
delivery requirements in conjunction with Customer Service call regarding
scheduling appointment freight, tracing & customer problem resolution
while, supporting the Sales & Operation efforts within the Operation
Center.
Responsible for training, coaching, motivating & monitoring P & D drivers;
driver safety standards training & compliance with federal HAZMAT
regulations as well as DOT, EPA & OSHA compliance.
2007 to 2010 FedEx Ground Baltimore, MD
Outbound Service Manager II
Responsible for the productivity of thirty two Package Handlers &
completing unload in
a timely fashion to insure all pickups make their destinations critical cut
time, SWAK
Error, Line haul pick up scheduling, TMS compliance, Hazmat compliance, On
Time
Service, International compliance, Safety compliance, conduct Pre Sort
meetings with
staff, plan and schedule weekly staffing to meet volume and productivity
needs, completing and approving payroll and the training,coaching,
counseling, discipline and
Recognition of my employees.
In late 2008 I transferred shifts to the Outbound team tasked to turn
around a failing sort
and bring organization to ciaos. With the help of a solid Sort Manager and
Staff we were meeting or exceeding all goals of Distribution Labor Hours,
Scanning and Overnight Service after months of hard work. As a whole we
constantly looked for new ways to improve our sort and develop our
employees.
Previous Preload Unload Manager II
Responsible productivity of eighteen Package Handlers in the Unload
insuring the Unload was completed in a timely fashion in order to insure a
timely dispatch of ninety six Contractors. I was the manager put in charge
of a successful implementation of vision in the Baltimore Facility.
Previous Preload Belt Manager II
Responsible for the productivity of eight Package Handlers on the van line
containing fourteen vans, two bulk trucks and eight Contractors and there
Second Van Drivers. In charge of insuring Load Quality, Van Scan Accuracy,
Reduction of DNA's and the timely dispatch of the Contractors on a daily
basis.
2006 to 2007 United Stationers Supply Company
Distribution Supervisor
Distribution Supervisor responsible for the day-to-day oversight of 44
associates in a Pick & Pack operation with over 22,000 items & averaging
16,000 orders filled a day. Current responsibilities include: Insuring
that the expectations for Quality & Continuous Improvement, Production,
Safety, Attendance, OSHA Compliance, Honesty & Integrity, Accountability &
Customer focus are met on a daily basis. Additional responsibilities
include Selecting, Hiring & Orientating new Associates; Coaching,
Counseling & Developing Current Associates; Recognizing & Rewarding both
Individual & Staff Achievements; Planning, Developing & Implementing new
programs to improve Quality, Safety & Production; Staff scheduling &
general reporting of my portion of the business.
2005 to 2006 Canteen Vending Linthicum, MD
Route Driver
Route driver responsible for the daily delivery of fresh products to my
customers in a timely and consistent fashion within my delivery area. Ever
striving to meet or exceed the ever-changing needs of my customers.
2000 to 2005 United Parcel Service Baltimore, MD
Operations/ Delivery/Administrative Supervisor
On- Road Supervisor responsible for overseeing the daily dispatch of twenty-
five Delivery Drivers averaging over twelve thousand pieces daily in my
assigned delivery area within the greater Baltimore region. I was also
responsible for insuring that my drivers provided quality service to every
pickup and delivery customer and satisfied the continuously changing needs
of our customers, while keeping our cost of doing business under control.
Package Car Driver responsible for providing my customers with on-time
package delivery and pickups & providing my customers exceptional customer
service in the Glen Burnie/ Pasadena area while also generating sales leads
in order to Grow the Business
Office Management Specialist responsible for On-Road Dispatch, On-Call
Air/Ground pick-up assignments, Special Needs Coordination for customers,
Driver Follow-ups, Delivery Center Concerns, Same Day Will Calls, Supply
Ordering and Inventory Control for Glen Burnie Delivery Center, Car wash,
ODC International, EDC Clerical Operations and the Baltimore Division
Health & Safety Committee
Pre load Training Supervisor responsible for Insuring Service, Performance,
Compliance, Safety and Proper Work Methods; Promote Teamwork; Create a
Positive Work Environment; and respond to the daily needs of the operation
and customer. Knowledgeable in all aspects of the operation, including
Dispatch, Flow Control, Load/ Unload, Irregular/ Incompatible, Payroll,
Forecasting, Production, Discipline/ Recognition and Yard Control.
Car Wash Supervisor responsible for overseeing the fueling, washing,
interior cleaning and proper parking of a fleet of 144 package cars in a 4-
hour time frame. Coordinated Package Car assignments between 3 Delivery
Centers and Automotive Department to insure maintenance schedules and
delivery needs are met.
TRAINING, SKILLS & SEMINARS
Microsoft Outlook, Word, Excel, Power Point Proficient
Lotus Notes Proficient
Network/ Local Printer installation Proficient
Computer Hardware/ Software installation Proficient
Network / Local Copier/ Fax Proficient including Correlating/ Binding,
email distribution, general trouble shooting & general maintenance
Warehouse Management Systems Proficient
Trailer Management Systems Proficient
Cheetah Routing/ Dispatch Systems Proficient
AS400 Systems Proficient
WEIMS Inbound Planning Systems
Red Prairie Inventory Systems Proficient
Standard First Aid Certified
CPR- Adult Certified
Forklift and Clamp Certified
DOT Certified up to 26' Delivery truck
Switcher Certified with Single, Doubles 28' Rail Box and up to 53' Trailers
Electric Tugger Certified up to 5000 Lbs.
Methods Trainer- Load/ Unload, Pre Load, Outbound, Office Administration,
Package Sort accuracy (United Parcel Service/FedEx Ground)
Anger Management & Conflict Resolution Seminar
Principals of Leadership Seminar
AS300- Achieving Results on Solid Ground Seminar
HPT7- Problem Solving: 7-Step Method Seminar
EDUCATION
2003 Community College of Baltimore County Catonsville, MD
A.A., Business Administration
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