Customer Service Management

Matt Rushing

***

Waterlemon Way

Monroe, NC

*8110

704-***-****

matt.s.rushing@

gmail.com

Education

Master of Business Administration, 3.82 GPA

Wingate University, Wingate, NC

August 2008-May 2010

Bachelor of Science in Business Administration, Marketing

University of North Carolina at Charlotte, Charlotte, NC

January 2001- June 2004

Experience

Avelo Mortgage, LLC, a Goldman Sachs Company

Analyst April 2008-Present

. Served on Divisional Vendor Management Team, beginning in December

2009, working closely with Goldman Sachs' Vendor Management Office to

ensure proper setup, monitoring, and off-boarding of vendors

. Provided vendor management support for Avelo Mortgage by organizing

and managing contracts, non-disclosures, contract amendments,

usernames, and vendor contacts

. Developed procedures and vendor monitoring survey to assure compliance

with Goldman Sachs' firmwide standards

. Provided oversight for relationships with over 90 vendors within the

company

. Completed reviews of vendor relationships in order to identify and

mitigate information security and reputational risks

. Continued all previous responsibilities as Coordinator.

Coordinator April 2008-March

2010

. Approved contractors through background checks and auditing of

required documentation

. Worked closely with Secondary Marketing to ensure correct pricing on

special circumstance loans

. Monitored Mortgage Backed Securities pricing to develop daily rate

sheets and pricing for broker, retail, and retention channels

. Established a help desk for operations and wholesale brokers,

including developing policies and procedures, issue resolution, issue

tracking, and escalation procedures

. Served as liaison between operations and IT department regarding

system issues

. Provided customer service regarding Loan Operating System to wholesale

and correspondent brokers

. Audited post-closing files for deficiencies

. Assisted in updating Standard Operating Procedures for post-closing

department

. Developed reports using SQL Report Builder for various departments

Broker Admin September 2007-

April 2008

. Processed wholesale and correspondent broker applications

. Ran background checks on prospective vendors and principles

. Performed due diligence to mitigate fraud risk of prospective brokers

. Maintained licensing and user database to ensure compliance with state

and federal regulations

Loan Coordinator August 2007-

September 2007

. Processed loan applications

. Ran necessary loan reports for due diligence

. Provided follow-up with brokers advising of process of services

Bella Home Mortgage

Loan Officer August 2006-

July 2007

. Processed mortgage application submitted by prospective borrowers

. Placed loan applications submitted by borrowers with lenders whose

programs best suited the borrower needs

. Processed rate locks for borrower at optimal times by monitoring daily

lender rates

. Worked closely with closing attorneys to ensure prompt closings of

borrower loans

Skills

. Microsoft Office Suite, including Excel, SQL Report Builder, Word, and

PowerPoint

. Extensive Customer Service Experience

. Pragmatic and Analytical Skills

Contact this candidate