Customer Service Sales
Resume:
Cassis
Costa Mesa, CA E-mail
***** **********@*****.***
Hanh M. Nguyen
Summary of Excellent Analytical, Communication, Management
Qualifications Skills
Strong Customer Service Values
Professional [ 7/08 - 5/10 ] ADVOCATE FOR FAIR LENDING
Experience Long Beach, CA
LAW OFFICES OF MARK SHOEMAKER
Director of Operations
Provided effective and inspiring leadership for
both entities;
Managed and trained 20+ Sales Offices; oversee
design, marketing, promotion, delivery and quality
of programs, products and services;
Prepared and submitted a monthly operational budget
for CEO approval, prudently managed organizations'
resources within those budget guidelines, and
report accurately on progress made and challenges
encountered;
Effectively managed the human resources of the
organization according to authorized personnel
policies and procedures that fully conform to
current laws and regulations;
Ensured the continued financial viability of
program/service through sound fiscal management.
Provided programmatic leadership and input for all
strategic planning processes with the CEO and
staff;
Assured the organizations and its missions,
programs, products and services are consistently
presented in strong, positive image.
Provided additional administrative support to legal
staff as needed.
[ 4/07 - 7/08 ] SPECTRUM ESCROW, INC. Signal Hill,
CA
Escrow Manager
Processed various types of escrows, including but
not limited to: Loan/Refinance, Construction, FHA,
Reverse Mortgages, Sale, REOs, Relocations, Short
Sales, Commercial, Out-of State, Mobile Home, Bulk,
etc.;
Facilitated and regularly participated in meetings
to seek alternative solutions to meet company
financial, productivity, service and process
objectives; solve problems or make decisions on
personnel, operational and policy issues;
Provided the leadership and supervision over lower
level personnel; plans, distributes and directs
workflow of unit/team and production component and
maintains quality control; sets production and
individual objectives; provides job performance
evaluations and recommendations on
warnings/firing/promotion/demotions of such
employees;
Maintained company licensing and financials, A/P,
A/R, Payroll;
Actively attended escrow conferences to continue
education and familiarity with new escrow laws and
guidelines.
[ 2/01 - 11/06 ] FIRST AMERICAN TITLE CO. Santa
Ana, CA
Senior Escrow Officer II
Managed 7 Escrow Assistants and operated an
extremely busy escrow unit primarily dedicated to
Refinances, Purchases, and REOs.
Reviewed, evaluated and analyzed title reports and
decide how to resolve all curative issues including
issues of spousal and other third party claims;
Evaluated the different types of escrows,
instructions, supplements and insure validity of
forms and actively review documents for fraudulent
signatures and potential claims;
Decided how to prepare, explain and revise legal
documents;
Evaluated legal sufficiency of payoff documentation
and based thereon, determines whether to pay demand
and proper amount to satisfy each demand;
Main customer contact; develop customer base and
relationships, problem solver and client
liaison;(including persuading clients to do
business with First American based on the Company's
quality, service, and integrity).
Education 1988-1991 University of Houston Houston, TX
Professional Certified Escrow Officer
Licenses California Public Notary
California Real Estate Salesperson License
Languages Fluent in English and Vietnamese
References
Available Upon Request
Contact this candidate