Customer Service Medical

Renita Torain

*** *** ***** ***** ******* NC ****6

Phone 252 521- 1094

Professional Profile

I am an outstanding Customer Service person looking to pursue a position in a Medical

environment. My experience in Medical Office assignments include the use of MS Word, Excel

and Power point as well as Medical Terminology. I am a self motivator who leads by example

and demonstrates exceptional work ethics. Communication and an ability to adapt to any work

environment are my strong points.

Experience:

Geri Care

Receptionist/Appointment setter Durham NC March 2009 – June 2009

Performed administrative and office support activities for multiple supervisors. Fielded telephone

calls, received and directed visitors, handled word processing, filing, and faxing. Performed

general administrative, data entry and internet research tasks. Sorted and distributed incoming

and outgoing mail. Assisted students with class scheduling and was the point of contact for clients

concerning the placement of Certified Nursing Assistants.

Wake Med Hospital /Raleigh NC (Quality Staffing)

Medical Records Technician Raleigh NC August 2007 – May 2008

Assembled medical records for accuracy, security and quality. Ensured completion of paperwork.

Sorted and prepared documents for imaging. Handled special administrative projects, as well as

overflow work from department. Assisted Physicians and clients with release of medical

information. Responsible for ensuring patient information confidentiality guidelines were

followed.

Home Health and Hospice Care Inc Kinston NC August 1999 – August 2003

Certified Nursing Assistant

Performed the daily management of elderly patients and clients. Reported on routine matters

concerning the health and care of the patient to medical staff employees and family members.

Responsible for bed-making, bed-baths, helping with feeding the patient, and ambulation.

Responsible for interacting with other people on behalf of the patient or client .

Selected Accomplishments:

Assisted with incorporating a new Health Information Management system from hard copy

records to electronic format

Outstanding Customer Service Acknowledgement.

Education:

Lenoir Community College Associates Degree 2003-2006

Medical Office Administration

References: Available upon request

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