Management Customer Service
Resume:
Jerry Bullard
*********@***.***
Career Summary
Executive offering Client Relationship Management and Business Development
experience in the healthcare industry. Focus on relationship management,
operational oversight and business development for Physician Revenue and
Reimbursement Outsourced Management to providers ranging from single
providers to multi-specialty groups, both in private practice and hospital
environment.
Manage Client Engagements
Build Positive Strategic Relationships
Proactively Identifying and Resolving Problems Consultative Sales &
Business Development Account Management
Staff Management & Leadership
Key Account Acquisitions
Client Satisfaction
Team Building & Performance Improvement
Strong Interpersonal Skills
Business professional with a commitment to delivering the highest quality
of service to clients. Ability to manage client engagements, lead project
teams, and effectively supervise other team members. Assess client
satisfaction throughout client engagement and take appropriate action as
necessary to maximize relationships. Demonstrated ability to listen to
clients' needs, develop solutions to meet their goals, and build trust
while overseeing implementation of action plan. Networking to build
positive strategic relationships with key individuals and groups for
business development and enhancing service to clients.
Professional Experience
Medistat, Inc (Home Care Physicians)
2006-2010
Provider Relation/Project Manager/ Business Development focusing on
research, implementation, and oversight of ancillary services to expand
medical practices.
Primary Contributions:
P & L and well as Billing Activities and Revenue Cycle Management
Oversee complete implementation of ancillary services and oversee
DME/Pulmonary.
Manage providers and support staff for each project.
Network Development for Primary Practice as well as Ancillary
services.
Business development and relationship management for ancillary
projects.
o Maintained and built relationships to ensure quality service.
Receivable Solutions, LLC 2003 - 2006
Vice President Client Relationship Management and Business Development with
responsibilities including business development, management of client
relations, providing comprehensive physician practice evaluations,
marketing, project management for consulting and outsource engagements.
Revenue Management.
Primary Contributions:
Business development and relationship management for outsourcing
services, management software, and consulting services
o General Manager for operations
o Maintained and built relationships with each account to ensure quality
service and attention to each customer's specific need.
Medical Business Office Evaluations
o Revenue Processing Analysis
o Accounts Receivable Appraisals
o Internal Billing Evaluations
o Outsourced Billing Evaluations and Audits
MSO Medical Billing Services, Inc. 1999 -
2003
Vice President Client Relationship Management and Business Development with
responsibilities including physician relationships, operational oversight,
business development, management of client relations, providing
comprehensive physician practice evaluations, marketing, project management
for consulting and outsourced engagements.
Primary Contributions:
o Managed the relationships with hospitals, professional organizations,
and physician groups.
o Developed, implemented, and managed processes, procedures and
personnel in the billing, collections and customer service
departments.
o Maintained and built relationships with each account to ensure quality
service and attention to each customer's specific need.
o Authored productivity and financial reports to assist medical group
management, physicians and office managers to evaluate procedural
efficiency, follow-up on reimbursements, and revenue trends.
o Designed, coordinated, managed and organized integrated financial
solutions that provided physicians with increased cash flow and
revenue cycle enhancement.
o Business development and relationship management for outsourcing
services, management software, and consulting services.
o Participate in Network Development activities for Clients.
o Assisted in planning, pricing and managing engagements.
o Systematically evaluated problems drawing applicable conclusions and
formulated appropriate solutions for client.
o Calmly and successfully settled escalated grievances with clients and
vendors.
o Participated in professional / community events as a representative.
Health Support Management, Inc. 1994 - 1999
Vice President Client Relationship Management and Business Development with
responsibilities including business development, management of client
relations, providing comprehensive physician practice evaluations,
marketing, writing and presenting proposals, project management for
consulting and outsource engagements.
Primary Contributions:
o Managed the relationships with hospitals, professional organizations,
and physician groups.
o Managed all areas of physician revenue cycle.
o Collaborated between the clinical areas and the patient financial
services.
o Assisted in identifying, quantifying opportunities to improve net
revenue realization and cash flow at the facility and payer level.
o Calmly and successfully settled escalated grievances with clients and
vendors.
o Developed operational and organizational strategies, process
assessment and integration.
o Participate in Network Development activities for Clients.
o Business development and relationship management for outsourcing
services, management software, and consulting services
o Participated in leading new business solicitation, proposal
development, and presentation preparation.
Physicians Business Management, Inc. / Advacare, Inc.
1987 - 1994
Division Manager with responsibilities including business development,
management of client relations, management for consulting and outsource
engagements, and oversaw production of approximately 125 staff for delivery
of services.
Primary Contributions:
o Supervised financial performance including balance sheet and profit
and loss.
o Coordinated and administered a multifaceted team, which included
representatives from physician practices, patient care, sales,
information systems, and customer service.
o Supervised the synchronization of an integrated billing and collection
process that ensured optimal production and reimbursement for the
provider.
o Tracked and assessed project goals, plans, issues, timelines, action
items, and budgets.
o Developed ad hoc reports and utilized to perform analyses required in
the physician productivity, charge capture, practice management, and
contract review
o Business development and relationship management for outsourcing
services, management software, and consulting services.
Educational / Professional Affiliations
Bachelors of Business Administration Degree
University of Texas @ Dallas
Major: Business Administration/Finance
HFMA (Healthcare Financial Management Association) Member
AMBA (American Medical Billing Association) Member
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