Quality Assurance Control
Resume:
Marc A. Monarez
SUMMARY: Two years experience providing deskside support for all Microsoft
products and Windows XP operating system. Personable, with excellent
trouble shooting skills and a passion for technology.
TECHNICAL SKILLS:
Operating Systems: Windows 2000, XP
Software: adobe, Microsoft office 2003, 2007, PowerPoint, excel, word,
Photoshop, Remedy, remote desktop software, power director
Hardware: upgrade memory, fixed keyboards, CD ROMs, Fans, replace screens,
swapping in and out hard drives.
EDUCATION/CERTIFICATIONS:
Front Range Community College 2005
ITT Technical Institute 2006 - 2007 pursuing a degree in Computer
Information Systems
PROFESSIONAL EXPERIENCE:
Technisource (contracted to IBM)
June, 14, 2010 to Present Boulder, Co.
. Application support for the US Forest Service. Applications that are
supported are as follows:
. Ross
. Vipr
. ISuite
. ABS
. ICBS
. Use of RightNow ticketing application to track calls, customer
information, and other important documentation for the US Forest
Service.
DTI (contracted to Level 3)
OCT-2007 to Jan-2007 Contract Support
Netvault Communications Broomfield, Co.
Jan-2007 to Dec-2009 Desktop Analyst
. Knowledge of all Microsoft products and software
. Data backup, recovery and transfers of Data
. Setup user profiles and install OS systems and various applications
. Tech refresh on all PC models including laptops
. Excellent troubleshooting skills
. Knowledge of Remedy
. Hardware repair
Crocs, Inc. Niwot, Co.
June-2007 to Sept-2007 Shipping/Receiving
. Shipping and receiving of all warehouse packages
. Pulled multiple orders on a daily basis and shipped them out
. Team player, made sure our team got out as many orders as possible.
Bestop, Inc. Broomfield, Co.
Nov-2007 to April-2007 Quality Control Inspector
. Inspection and assembly of manufactured Jeep tops
. Packaging and actual banding of the product
. Checked all products for quality assurance before shipping
References Netvault Communications
. Kevin Rivera 303-***-**** (former manger)
. Nick Ditallo 720-***-**** (former manger)
. Gregg Fisher 720-***-**** (former manger)
Contact Information
Marc Monarez
********@*****.***
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