Customer Service Representative

Marsha Aguilar

**** ******** **. *******, ** **358 ( 209-***-**** (

******.*******@*****.***

OBJECTIVE A position as a Customer Service Agent.

SKILLS PROFILE Typing certificate for 60 wpm with 97% accuracy.

Excellent written, oral, and communications skills in English

and Spanish

Experienced in performing various collection actions,

including following up with customers, or third party, by

phone or mail.

Familiar with all standard office practices and procedures.

Advanced computer skills to include MS Word, MS Excel, and

10-key by touch.

Ability to communicate and work well with all levels of an

organization.

Excellent customer service skills in fast-paced work

environment, to include, answering multiple phone lines,

managing heavy call volumes, composing and formatting

correspondence, and meeting customer demands.

Experience with organizing, prioritizing, and meeting

deadlines, while working on numerous on-going projects

simultaneously.

EMPLOYMENT American Medical Response

HISTORY Medicare Coordinator February 2008 - Present

Customer Service Representative January 2007 - February 2008

Prepared and submitted claims to various insurance companies,

either electronically or by paper. Reviewed EOB's and

processed appeals as necessary.

Participated in regular training session to stay up-to-date

on most current billing guidelines and procedures.

Followed up on status of delinquent accounts and prepare

information for the collection agency if needed.

Identified, researched, and resolved patient account issues

and billing disputes.

Answered a minimum of eighty incoming calls per day in high

volume call center.

Respond to general customer inquiries, invoice questions, and

complaints.

Evaluated patient's financial status and established budget

payment plans.

Worked mail and fax correspondence and verified insurance and

billing information.

City of Ceres March 2006 - September 2006

Office Assistant

Administer utility, license payments, and permits.

Accurately calculated and completed report of cash and check

deposits and transactions on daily basis.

Answered multiple phone lines and helped walk in customers.

Carranza Pharmacy January 2005 - February

Pharmacy Clerk 2006

Calculated transactions and deposits made daily to bill

payments stations.

Administer Money Gram and utility bill payment station.

Responsible for sorting and labeling pharmacy inventory,

including prescriptions and store supplies on daily basis.

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