Customer Service Technician

EDUCATION

University of California, Berkeley

Aug 2006 - May 2010

Bachelors of Arts Degree in Molecular and Cell Biology, May 2010

Cumulative GPA 3.7

WORK EXPERIENCE

ST. JOSEPH'S MEDICAL CENTER'S COUMADIN CLINIC (Stockton, CA)

Sep 2010 - Present

Volunteer

. Complete clerical duties, including call patients to remind them of

upcoming visits, organize and update patient charts, file patient

information, and fax patients' updated drug therapy information to

physicians

LODI MEMORIAL HOSPITAL (Lodi, CA)

Jun 2010 - Present

Pharmacy Volunteer

. Learn generic and brand names of medications, medical and general

pharmacy terminology, roles and responsibilities of pharmacy

technicians, and physical organization of pharmacy

. Shelve medications and inventory of new shipments of medications,

maintain confidentiality of patient information

. Flexible collaboration with other pharmacy members in order to ease

overall workload and maintain quality patient care

RALEIGH'S BAR AND GRILL (Berkeley, CA)

Feb 2007 - Oct 2007

Server

. Efficient teamwork and communication with coworkers to ensure great

customer service and to maintain positive, upbeat atmosphere in the

work place

. Use cash registers and Point of Sale system to manage customers'

orders and money

. Multi-task to manage multiple customers, assist coworkers, stock

supplies and maintain restaurant cleanliness

. Develop strong customer service skills through interactions with

diverse customer population

. Record of punctuality, good attendance and flexibility to cover extra

work shifts when needed

LEADERSHIP, TEAMWORK AND INTERPERSONAL SKILLS

CAMP KESEM BERKELEY (Berkeley, CA)

Administrative and Teen Program Coordinator

Sep 2009 - Sep 2010

. 3 year total involvement with this non-profit organization whose

mission is to help families cope with cancer

. Develop interpersonal skills through interactions with cancer patients

and their families

. Fundraise more than 40K through dedication, innovation and teamwork

with other members

. Manage 2009-2010 70K budget through attention to detail and meticulous

organization

. Lead team of 5 with efficient written and verbal communication skills

to develop new Teen Program

REGENTS' AND CHANCELLOR'S SCHOLARSHIP ASSOCIATION (Berkeley, CA)

Aug 2007 - May 2008

Community Service Committee

. Organize and execute 7-8 community service events per semester through

teamwork with 6 committee members

ALPHA CHI OMEGA (Berkeley, CA)

Dec 2007 - Dec 2008

Vice President of Risk Management

. Use public speaking skills to educate 100+ women on safety-related issues

within college community

. Collaborate with security companies with excellent communication to

ensure safety of 200-500 guests at events

UNDERGRADUATE RESEARCH APPRENTICE PROGRAM (Berkeley, CA)

Feb 2008 - May 2010 Undergraduate Research

Assistant

. Dependable and flexible apprentice, work independently to develop own

research projects while simultaneously assisting with projects of Dr.

Marvalee Wake when needed

DUESBERG LAB

Sep 2008 - Dec 2008

Lab Assistant

. Culture cells, photograph tumor cells stained by fluorescent in situ

hybridization with fluorescence microscope

. Exposure to lab setting, safety protocols and research techniques

OTHER SKILLS

. Excellent Spanish writing, reading and speaking skills

. First Aid & CPR certified by American Red Cross

. Pharmacy technician license by California Board of Pharmacy

. Certified pharmacy technician by Pharmacy Certification Technician

Board

. Experience with Microsoft Office (Excel, Access, Word and PowerPoint)

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