Quality Assurance Service

Objective: Seeking the position of Business Systems Analyst in a

prestigious organization where my skills in processing engineering, and

software development will be fully utilized in realizing the company's

goals and objectives.

Education:

B. Sc in Computer Science with Business Minor, 2007

University of Victoria

University Transfer Science, 2004

Camosun College

Skills:

. Familiar with work-flow and data modeling techniques

. Knowledge in approaches to Systems Development

. Experience in: XP, Vista

. Skilled in: Java, C, Perl, PHP, HTML, XML, CSS, XSLT, Supportworks,

Quality Center/Test Director, Firebug, and PL/SQL Developer

. Excellent communication, interpersonal and teamwork skills

. Motivated and organized

. Keen attention to detail, analytical mindset, prioritization and

process orientation

Professional Experience:

Application Specialist, 2009-2010

Atos Origin, Vancouver, BC

Responsibilities:

. Supported and tested database-driven web application

. Supported by interpretation of application log files, server status

indicators, as well as service issues resolution (as a result of

exceptional ability to promptly resolve concerns and satisfy

customers)

. Tested by validation against interfaces, functionality, database,

service levels, process, system, sports results, and technical

rehearsals

. Developed FAQ documentation for Helpdesk which addressed non

application issues resolution with cross-browser support (IE, Firefox,

and Safari on XP)

. Developed application e-learning module and updated p&p documents

. Supported cross-functional teams

Wedding Planner, 2008

Lancy Cho and William Chang, Vancouver, BC

Responsibilities:

. Captured and documented event requirements

. Organized meetings with each stakeholder to discuss itinerary,

timelines, roles and their respective tasks delegation

. Coordinated activities with a Day-of coordinator

Jr. Business Analyst, 2007-2008

Ministry of Environment, Victoria, BC

Responsibilities:

. Coordination of Project/Status Meetings, code migration, client

test/UAT

. Captured and documented business requirements through iterative

approach

. Analyzed requirements

. Performed quality assurance on documentation and functional tests

Certifications and Affiliations:

. Introduction to Business Analysis

. Introduction to Systems Analysis

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