Manager Customer Service

J aime B. Hayne

**** **. ***** ***** *** Vegas, Nevada 89145 702-***-**** **********@*******.***

Objective

f

An effective and articulate problem solver, seeking a responsible position in a technical and/or service

oriented company, with the expressed interest of advancing within the company.

Education

ITT Technical Institute Dec.

2009-Present

Associates of Applied Science in Computer Networking Systems

GPA-4.0

Work History

J ul.

Bed Bath & Beyond

1999- Present

Assistant Store Manager

• Responsible for opening/closing the store.

• Making sure the store is running smoothly from the front end operationally to the backend

operationally.

• Responsible for driving the business utilizing P&L reports.

District Trainer

• Responsible for training and developing all new Department, Assistant and Store Managers in the

D istrict.

• Worked closely with all District/Regional staff members to ensure all training programs were

r unning according to company guidelines.

Operations Manager

• Works closely with the Store Manager to ensure all Operational procedures are being followed in

t he store.

• Responsible for maintaining Time & Attendance, Payroll Budgets, Receiving Processes, Safety

Procedures, Cash Handling, Training & Development, RTV policies, Accounts Receivable,

Accounts Payable, store maintenance and repairs.

Department Manager

• Responsible for making sure my department was at or above regional goals.

• Responsible for the training and development of the associates in my department.

Office Manager

• Responsible for entering Time & Attendance of all employees in the store.

• Worked closely with the Store/Operations Managers to resolve any Accounts Payable issues.

Inventory Control Manager

• Responsible for monitoring accurate pricing and control of the inventory.

• Ensured that all company procedures were consistently in effect, to help reduce the amount of loss

to the company.

Customer Service Lead

• Responsible for training new hire associates during orientation.

• Responsible for ensuring the customer service levels in the store were at or above company goals.

USAF Feb. 1995-Jan.

1999

Food Service Specialist, USAF in Europe

• Coordinated with Dining Hall Manager to prepare meals daily according to the menus.

• Ensured Civilian and Military personnel adhered to strict preparation of all food items.

Troop Support Specialist, USAF in Europe

• Received and warehoused subsistence for issue to over 20 charge sale facilities.

• Determined and set warehouse layout by Federal Supply Class to enable maximum use of storage

space, manpower and equipment.

Storeroom Clerk, USAF in Europe

• Complied with all Air Force Regulations on the proper thawing of foods, and storage of foods.

• Maintained an accurate inventory of over $15,000 of food subsistence each month.

Lodging Desk Clerk, USAF

• Responsible for reservations for all Military and Classified Personnel.

• Operated a switchboard for over 250 rooms and coordinated all problems with Contractors.

Awards and Recognition

• My contributions to the Combat Support Flight were a key factor in the Flights selection of the

I nspector General’s USAFE Excellence Award…”She truly epitomizes the standard of excellence…

promotion is a must”!

• “Determined can-do attitude and willingness to get the job done, consistently sets the example for

all others and fosters teamwork, enhanced morale and mission effectiveness…promote ahead of

peers”!

• My outstanding performance contributed to the .1 of one percent inventory tolerance-best in

USAFE ever!

• Attained error free document accountability for over $500,000 of merchandise.

• Reorganized warehouse of over 300 items-enabled error free inventories and saved valuable man

hours.

• Achievement Medal for Meritorious Service

• Airman of the Year and Airman of the Quarter

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