Customer Service Administrative Assistant

Benita J. Martin

Post Office Box *****

Indianapolis, Indiana 46253-0222

(Hm) 280-1510

*******@*********.***

Strong foundation in customer service, payroll, benefits, administration support, and computer

applications complemented by knowledge of business operations and the need for customer-focused

service.

EDUCATION

Indiana Wesleyan University, Associate Science Business Administration 2007

Indiana Wesleyan University, Bachelor Science Business Management 2009

Graduate degree in progress to be completed December 2012 IWU

EXPERIENCE

Administrative Assistant, Manpower Staffing Contractor 2008 to present

Staff support

Coordinated office activities

Customer Service

Database administrator

New business processing

Organize, distribute and process all incoming and outgoing mail

Set, plan and organize, meetings, conference calls etc.

Process all payments to be in compliance with government regulations.

HR Payroll/Benefits Coordinator, Marion Superior Courts 2/02 to 5/08

Process payroll bi-weekly exempt and non-exempt for 900

Payroll training

Benefits administration, open enrollment

New hire orientation

Administered all payroll changes, name, address, tax, and pay

Audit reporting

Maintain personnel records, resolved and investigated any payroll discrepancies

Performed audits of benefit, sick accrual balances

Employment verifications

HR Payroll Specialist, Evergreen Aviation Ground Logistics Enterprises 5/01 to 8/01.

Processe payroll bi-weekly for 2500

Data entry

Employment verifications

Database administration in HRIS

Generated daily reporting

Supervisor-Customer Service, Brightpoint North America 4/99 to 3/01.

Supervised call center

Handled all escalated issues

Tracking of time and attendance

Performance reviews

Investigated customer complaints

Set up payment arrangements on past due accounts

Call coaching, monitoring

Assisted in the hiring process

Computer Skills

Proficient in Microsoft Word, Outlook, Access, Excel, PowerPoint, Kronos Timekeeper,

ProComm Plus, HRIS, Darwin Accounting Payroll System, Peoplesoft, Justus System, and

Vista. Typing 50-55 wpm. Data entry.

Work References

Cathleen Zahn, Supervisor (Principal Financial Group) 1-800-***-****

Ramona Schaefer, Office Manager (Manpower Staffing) 876-3364

Javonda Freeman (Leave of Absence Coordinator City County HR) 327-5213

Contact this candidate