Customer Service Front Desk

Janin Tylicki

**** ****** ***, **** ***** *****, CA .

phone: 562-***-**** . ********.*****@*****.***

Objective

. To employ my knowledge and experience with the intention of securing a

professional career with opportunity for challenges and career

advancement, while gaining knowledge of new skills and expertise.

Work Experience

Hilton Hotel, Long Beach,CA 2006 to Present

Night Auditor

. Anwsering phone

. Processing daily revenues in Citrix SAP

. Handling guestrelated issues

. Printing and distributing reports for executive Management

. Arranging transportation

. Handling and processing of reservations

Ringhotel Calluna, Gerolstein,DE 2004 to 2006

Receptionist

. Organizing meetings

. Handling phonecalls

. Processing reservations

. Handling guestrelated issues

. Check in/ out

. Printing and distributing daily revenue reports

Hotel Hausschwarzbachtal, Erlbach, DE 2002 to 2004

Customer Service

. Prepared invoices for Check out

. Assisting guests with bookings

. Helping in the Hotel restaurant

Education

BFS Oelsnitz, Oelsnitz, DE Sep 2002

Graduated in Hotelmanagment

Gymnasium Immanuel Kant, Chemnitz, DE May 2000

Graduated Assiocates Degree in Languages

Computer Skills

Microsoft Word, Microsoft Exel, Citrix/ SAP, Microsoft Outlook, Microsoft

Powerpoint

Languages

English: seconde language fluent

German: native language

Other Skills

*maintaining generall office equipment

*organizing and restocking office workareas

*training incoming employees for various Front Desk Positions

References

Available upon request

Contact this candidate