Technician Customer Service

David Finger

*** ******* **. ******* *.C. *****

abk2uq@r.postjobfree.com 704-***-****

September 14, 2010

Dear Sirs,

I have twelve years of dealership service department experience. My main

function was automotive repair however I also filled in for service advisors

and assisted the warranty clerk. Currently, I am studying Business

Administration at Gaston College. More recently I was employed in

manufacturing where I received lean manufacturing training. I participated

in several continuous improvement events and a kaizen event. I was also an

alternate team leader where I managed approximately twenty people.

In addition, I have an Associate’s Degree in Electronics Engineering

Technology and was employed as a lab technician in a high power test facility.

Duties included set up and testing of circuit breakers, motor controllers and

contactors. I also collected data and generated reports using MS Word and

Excel. I recently completed a course to update my MS Office 2007 skills.

Dealership and lab experience show my ability to pay attention to

details and accuracy.

Education and training demonstrate an ability to learn new things

quickly and that I can be easily trained.

My dealership, lab technician, and team leader experience show my

ability to deal with customers and employees.

My service department, lean manufacturing experience, and education could

easily be an asset to your organization. I would like an opportunity to discuss

how my skills and abilities could help your organization. I would like to thank

you for your consideration.

Sincerely,

David Finger

David R. Finger

209 Vermont Dr. Stanley, NC 28164

abk2uq@r.postjobfree.com 704-***-**** 704-***-****

Education

2004 AAS Electronics Engineering Technology

Gaston College

Dallas, NC 28034

President’s List fall semester 2002

2009 Present Business Administration,

Gaston College

Dallas, NC 28034

1984 Automotive Repair, Gaston College

Dallas, NC 28034

Studies included basic engine repair,

transmission/transaxle, electrical systems, fuel systems,

air conditioning systems, and suspension systems.

1984 1994 Technical Training, General Motors Training Center

Charlotte, NC

Included Specialized Electronics Training I & II, all

aspects of Mechanical repair. Also received three days

of training at the Corvette Manufacturing Plant,

Bowling Green, Kentucky.

Work History

1994 – 2008 Truck Assembler, Freightliner Corp.

Mt. Holly, NC 28120

Alternate team leader, Assembled major chassis and cab

components. Participated in lean manufacturing

continuous improvement events, and training.

2003 – 2004 Lab Technician, Eaton Cutler Hammer

Belmont High Power Test Lab

Belmont, N.C. 28012

Set up and performed dielectric, thermal, high voltage and

amperage tests as well as durability test on circuit breakers,

switches, and contactors. Also collected data and documented test

results. Created reports using

MS Excel and MS Word.

1996 1998 Technician, Griffin Pontiac Buick GMC

Lincolnton, NC 28092

Performed general automotive services, specializing in

drive ability and electrical systems as well as customer

service duties.

1984 1994 Master Service Technician, McKenney Chevrolet, Inc.

Belmont, NC 28012

Performed general automotive services, specializing in

drive ability and electrical systems. Also updated shop

equipment as well as customer service responsibilities.

License &

Certificates

ASE Certified Technician

ASE Automotive Refrigeration

1984 1994 Chevrolet Certified Technician

1985 & 1990 Chevrolet Master Certified Technician

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