Customer Service Engineer
Resume:
KIRK BOYD
Three Oaks MI, ***28
***********@***.***
EMPLOYMENT
Whirlpool Corporation April 2002 to present
Technician Senior (Product Approvals Lab, Cooking Development)
. Support Engineering efforts by performing various laboratory product
testing and data analysis.
. Develop custom Windows application software/hardware solutions for data
acquisition, automated testing and data reporting.
. Perform extensive software validation and bug reporting of product
software and hardware.
. Utilize various test and measurement instruments on a daily basis.
. Received highest achievable year-end assessment award of Outstanding
Contributor for year 2005 and 2008.
. Received second highest achievable year-end assessment award of Exceeds
Expectations for year 2004.
Telex Communications, Inc., (formally Electro-Voice, Inc.) June 2001 to
March 2002
Electronic Technician
. Component level service and repair of electronic audio products.
. Provide customer service support.
Electro-Voice, Inc., Buchanan MI, 1993 to May 2000
Technical Engineer
1. Provided component level troubleshooting and repair of high-end audio
signal processors.
2. Assisted design engineer's with hardware and software related problems
and solutions.
3. Developed hardware and software interfaces for several audio products.
4. Provided worldwide customer support for all branded Klark Teknik audio
products.
Electro-Voice, Inc., Buchanan MI, 1990 to 1993
Microphone Engineering Technician
5. Provided lab and field measurements of new microphone products including
anechoic chamber testing.
6. Designed and assembled various test and measurement instruments.
7. Wrote and maintained software for laboratory PC controlled instruments.
8. Other duties included, prototyping new designs, research and development
of new products, and component level troubleshooting of products.
9. Performed light machine work in proto-typing model shop.
Electro-Voice, Inc., Buchanan MI, 1988-1990
Electronic Engineering Technician
10. Built, tested, and troubleshot prototype audio circuits.
11. Fabricated printed circuit boards from artwork provided by CAD
software.
12. Utilized darkroom equipment to generate film negatives and positives of
PCB layouts, silk-screens, and schematics diagrams.
Leco Corporation, St. Joseph MI, 1984-1988
Electronic Technician
13. Testing and troubleshooting metallography analytical instruments
14. Troubleshooting high voltage RF supplies
15. Troubleshooting CPU, I/O, printer control and analog processing
circuits
16. Design of various test fixtures for setup and calibration of circuits
boards
Software Application experience
. MS Word, MS Excel, Corel Draw, Internet Explorer, 3D Studio Max,
Microsoft Front Page 2000, LabView 6, Visual Basic, Borland Delphi 2006,
Assembler
Software Programming experience
. C++, Turbo Pascal, Visual Basic, Motorola 6805 assembler, DOS assembler.
I have written many Windows applications for automated data collection,
hardware setup, and automated Excel reports. I have written for IEE488,
RS-232, 4-20ma loops and Ethernet interfaces.
EDUCATION
I.T.T. Technical Institute, Fort Wayne IN
Associates Degree in Electronic Engineering, 1983
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