Customer Service Manager

**** *********** ***** . **********, ** *****

Phone: Home 815-***-****; CELL: 815-***-****

EMAIL: *************@*******.***

DANIEL R. LORENZ

Work experience

City Electric Supply 2312 Oakleaf

St., Unit B

Andy Palmer 630-***-**** Joliet,

IL 60436

Driver/Warehouse

November 2007 - March 2009

Delivery of customer orders to job sites, government facilities

and commercial businesses

Act as liaison between customers and internal departments

Pull orders for delivery and will-call or walk-up customers

Provide excellent customer service at point of delivery to

ensure customer satisfaction

Store inbound shipments in alphanumeric order as per product

category

Provide counter and phone support to customers as needed at

branch location

Hahn RaceCraft 205 Beaver

St.

Bill Hahn 630-***-****

Yorkville, IL 60560

Shipping/Receiving Clerk June

2007 - October 2007

Received all incoming shipments from various carriers and our

own production department

Inspected and checked all received items, compared to packing

list and purchase order, noting any discrepancies

Handled calls to vendors where discrepancies were identified

Pulled and packaged customer orders and prepared customer

invoices for payment processing

Primary point of contact for external and internal customers for

logistics on all orders

Responsible to resolve any customer inquiries regarding product

issues

Maintained minimum stock/department material quantities by

checking stock levels and forecasting needed stock

MCL, Inc. 501

Woodcreek Dr.

Mike Ernest 630-***-****

Bolingbrook, IL 60440

Shipper/Receiver

November 2004 - September 2006

Responsible for receiving all inbound product needed to assemble

high power amplifiers for satellite communication

Inspected incoming parts for accuracy which includes verifying

proper part numbers and serial numbers

Systematically/electronically received all new and existing

inbound in a timely manner via AS400 computer program

Inspected and processed all returns before being sent to

Customer Service Department

Extensive interaction with various departments including

Customer Service and Quality Assurance to ensure accurate

receipt

Prepared manufactured amplifiers and parts for shipment

Responsible for shipment of product via UPS and FedEx shipping

software

Apria Healthcare 1300 W.

Ogden Ave.

Patrick Robinson 630-***-****

Naperville, IL 60563

Senior Warehouse Clerk

September 2003 - November 2004

Responsible for pulling all outbound patient orders and ship via

UPS WorldShip software

Electronically receive, organize and put away all inbound

product in a timely, efficient manner

Responsible for testing and repairing medical equipment to

ensure proper performance in the field

Extensive customer service phone work to assist patients in the

use of their medical equipment, troubleshoot any problems and

check on delivery status

Patient Service Technician

October 2002 - September 2003

Responsible for the delivery and set up of home medical

equipment and oxygen

Reviewed and routed daily patient deliveries in the most

efficient and cost effective manner

Extensive customer service and interaction with patients which

included, in home or hospital demonstration on respiratory

equipment, scheduling deliveries, the safe handling of oxygen

use in their home and answering patient questions

Completed route sheets for accurate tracking of equipment and

oxygen for inventory and billing purposes and productivity

measurement

Dollar Tree Stores/TPI Dollar Bills

Woodridge, IL

Outbound Manager

February 2000 - March 2001

Responsible for order selection and shipping

Met budgetary requirements for each department and a total

outbound budget

Oversaw total outbound volume of 30,000 cartons per day

Worked directly with store managers on resolving customer

service issues

Shift Manager (Second shift)

February 1996 - February 2000

Responsible for all aspects of second shift operation

Established manpower needs for each department

Monitored and maintained established production standards and

policies

Helped implement and establish training on WCSS bar-coded

Warehouse Management System, AS400 driven

Receiving Supervisor

September 1994 - February 1996

Scheduled inbound deliveries with Traffic Department

Oversaw inbound capacity versus dock flow levels

Scheduled import containers on a weekly basis

Helped implement and train associates on new JDA system, AS400

driven

April 1993 - September 1994

Receiving Team Leader April

1993 - September 1994

Responsible for unloading domestic trailers and import

containers

Assigned daily work requirements to associates

Maintained dock flow

Controlled freight check in

Education

Graduated from St. Rita High School

OTHER

Class B CDL with air brake and tanker endorsements

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