Customer Service Medical

K ELLY GILBERT

***** ********** ***** • R iverview, Florida 33569 • Tel. 813-***-**** • *******@*******.***

P ROF I L E

H ighly motivated, hands-on, self-star ter, who handles pressure well and possesses excellent

p roblem-solving and communication abilities. Detail oriented and dedicated to unsurpassed

customer service. Keenly recognizes, investigates and resolves discrepancies. Well-

developed understanding of the level of attention and responsiveness required in the

medical field. Demonstrates high degree of integrity, accompanied by a record of

maintaining confidentiality and a strong work ethic.

S TRENGT HS

Capably manages multiple priorities in fast-paced environment.

Conscientious in follow-up and professional demeanor.

Demonstrated ability to adhere to established guidelines, rules, regulations, and

company standards.

Able to stay up-to-date on details and tight deadlines.

QUAL I F ICAT IO NS

ICD-9-CM • HCPCS • CPT • Medical Terminology • Electronic Medical Records

Scheduling • Anatomy & Physiology • H IPAA • Medicare • Medicaid • TRICARE

M anaged Care • Worker’s Compensation • MS Office • Medisoft • MOSS • CPR • Office

M anagement • Insurance Claim Processing • Insurance Billing Procedures

Medical Office Procedures

E D UCAT ION

Ult imate Medical Academy, Tampa, FL

Medical Billing & Coding - 2010

Includes medical terminology, anatomy and physiology, disease processes, surgical

p rocedures, life cycle of an insurance claim, health care settings, health care payers,

p rocedure and diagnosis coding from medical records, reimbursement systems,

facility billing, keyboarding, word processing, medical practice management systems,

and life skills for success.

Baker College, Auburn H ills, M I

Kelly Gilbert, (Cont.)

Bachelor of Business Leadership - 1996

M ichigan State University, East Lansing, M I

Certificate in Veterinary Technology - 1986

Coursework in General Education - 1984

PROFESSIONAL EXPER I E NCE

Railroad and Industrial Federal Credit Union, Tampa, FL

2007-2010

Teller

• Conducted most daily t ransactions including maintaining the drawer balance of

cash, checks and deposits.

• Other duties consisted of accepting payments on credit cards, loans, or utili ty bills.

• Verified all customer and account information during each t ransaction.

• Received additional t raining in selling the bank's wide array of products to the

customer.

• Used computers daily for processing customers' deposits and withdrawals.

Walgreens, Riverview, FL 2006

Front Counter Clerk

• Ensured that each customer received outstanding service by providing a friendly

environment, which included greeting and acknowledging every customer,

maintaining outstanding standards, solid product knowledge and all other aspects of

customer service.

• Maintained an awareness of all promotions and advertisements.

• Accurately and efficiently rang on registers and maintained all cash and media at

t he registers.

• Communicate customer requests to management.

• Maintained orderly appearance of register area and keep supplies stocked.

H illsborough County Schools, Tampa, FL

2005-2007

Substitute Teacher

• Preserved and respected confidentiality of student and school personnel information.

• Maintained a discipline and classroom control that fostered a safe and positive

environment for all students and staff in accordance with school and county policies.

• Ensures the adequate supervision to assure health, welfare, and safety of all

s tudents.

• Implemented lesson plans and organized students for effective instruction.

Kelly Gilbert, (Cont.)

Boyette Springs Elementary School, Riverview, FL

2003-2005

Lunchroom Aid

• Ensured safety of children.

• Assisted students in the lunchroom.

• Enforced school rules and policies.

• Made certain children adhered to behavior guidelines.

BEI Consulting, Inc., Clarkston, M I

1996-2000

Desktop Publisher

• Created, edited, and printed educational materials for corporations.

• Conducted phone interviews.

• Compiled data and created reports.

Veterinary Company of America, Detroit, M I

1990-1996

Licensed Veterinary Technician

• Assisted veterinarians with the care and t reatment of animals.

• Duties included educating owners, explaining procedures to family members,

surgical assisting, anesthesia, teeth cleaning, and blood draws.

• Handled inventory control, scheduling, and dispensing medication.

Contact this candidate