Customer Service Representative

** ***** ***** ****, *******, Ma ***** *********@*****.*** 774-***-****

Karl Eric Joppas Jr.

Objective

To secure a position that will best utilize my extensive education and

experience.

Skills

. Call Center

. Great Attention to Detail

. Well Organized

. Microsoft Office

. Advanced Database Management

. Billing

Experience

2008- Present Johnson & Hill Staffing/Honda Financial

Services Holyoke, MA

Customer Account Representative

. Early Collections & Mid Collections:

Often exceeded performance goals during peak delinquency periods & was

part of a team that initiated an automated dialer system. Collected

property taxes as well. Maintained high call volume. Assisted in

keeping delinquency low Below Corporate Average

. Recovery Support:

Maintained regional manual reporting, additional enhancements and

trained back-ups. Managed collision check endorsement process and the

organization of repossession files pre-legal notice.

2006-2008 Champion Container Corporation

Sutton, MA

Customer Service Representative and Shipping Clerk

. Ensured customer products shipped in a timely manner

. Input of product orders and checked to ensure percents of profit met

goals

. Verified inbound products to ensure correct products arrived

. Interacted and excelled in a team environment

. Billed and maintained records of daily customer shipments

. Picked and shipped outbound orders

. Ensured levels of inventory were maintained above predetermined amount

2005-2006 Starmet Corporation

Concord, MA

Data Entry Specialist and Security

. Input and Record Data on a timely fashion

. File Recorded data proficiently

. Ensure high-level Company security

. Attention to Detail

. Ability to work independently

2004-2005 Kenyon Oil/Xtra-Mart

Dudley, MA

Customer Service Representative and Fuel Distributor

. Interact with and assist customers

. Accountable for daily intake of money

. Responsible for maintaining stock levels and sanitation of store

. Recorded and filed daily paperwork

Education

Quinsigamond Community College

Worcester, MA

Associates Degree in Computer Information Applications Specialist

Graduation May 2005

Certificate Degree in Computer Application Specialist

Received Certificate 2003

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