Customer Service Project Manager

Charelle T. Odom

*** ******** ***** . ******, ** 37167 . 615-***-**** .

abk2qk@r.postjobfree.com

SKILLS SUMMARY

Microsoft Office: Access, Excel, PowerPoint, Word, Visio, Project;

Microsoft SQL Server 2003; Active Directory; Domain; System Upgrades and

Backups; Linux System; Data Communications; Networking; Database;

Programming: Python, C++, Accounting General Ledger; Collections; Health

Insurance; Customer Service

EDUCATION

ITT Technical Institute - Nashville, TN

Associate of Applied Science in Computer Network Systems

Graduation: September 2010

GPA 3.9

CAPSTONE PROJECT

Group project in which we implemented a network for a doctor's office to

ensure effective interoffice communication.

Took on the role of Project Manager (assigned responsibilities to group,

ensured timely completion of tasks, made sure each individual was

contributing to project goals)

Presented proposal to employer with all proper documentation

Installed Microsoft Server and Active Directory

Implemented workgroups and set up security policies

Implemented routers

PROFESSIONAL EXPERIENCE

Care Solution March 09 - Present

Inventory Manager Nashville, TN

Keep control of inventory count for all supplies

Tracked supplies received from vendors make sure they matched purchase

order

Delivered supplies to the customer in a timely manner and picked up

customer's supplies upon request

Ordered supplies from vendors for customer's orders

Created report that shows product information that has been ordered

Ran reports to make sure that the supplies match up with customer tickets

Installed and removed computers when needed

Performed software upgrades, security system installation, MS Word 2007

configuration and MS Server upgrades and maintenance as needed

Blue Cross Blue Shield April 09- October 09

Customer Service Analyst Nashville, TN

Assist customers with insurance inquiries

Verify benefits, eligibility, and answer inquiries for in and out of

network services

Utilize various program systems to manage insurance accounts: Facets;

Oracle; Microsoft Office Suite and Caremark

Verify members' copay structure using various programs

Verify coding on claims such as CPT codes

Ability to explain customer's EOB's (Eligibility of Benefits) upon request

Nissan July 01- August 08

Technician Smyrna, TN

Programmed various parts of the electrical systems for trucks

Ran automobile test to ensure they comply with company standards

Conducted system scans concerning the automobile computer systems

Assisted in special projects with specified deadlines

Envoy/WebMD March 94 - July 01

Collection Specialist / Accounts Receivable Nashville, TN

Handled 50 or more calls daily

Collected over $1 million in account revenue

Conducted research on accounts with pricing issues

Utilized numerous programs including: Oracle, GTEDS, OKC Maintenance,

Genesis, Reports Utility, and OTIS to manage customer accounts

REFERENCES UPON REQUEST

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