Manager Customer Service
Resume:
Betty Oviedo
Canton, GA 30115
*************@*****.***
CAREER OBJECTIVE
To obtain a Property Manager position with an industry leader that will
enable me to grow both personally and professionally while contributing to
your Company's goals and assets. Over fifteen (15) years of solid
experience in the Multi Family Industry. Strong time management skills
with the ability to prioritize wisely coupled with excellent organizational
and communication skills and the capacity to motivate self and others are
among the attributes I can offer.
PROFESSIONAL EXPERIENCE
08/2009-Present Landmark Residential Group Lawrenceville, GA
Property Manager Richmond on the Fairway
. Responsible for a 243 unit asset
. Picked up occupancy from 78% to 93% three months after taking
over the asset
. Exceeded Controllable Expenses by 8%
. Experienced with both interior and exterior $10 million renovation
project
. Exceed monthly NOI by 7%.
11/2007-08/2009 Riverstone /Ram Partners Sandy
Springs, GA
Property Manager Legacy Key
. Responsible for a 350 unit asset
. Maintained year round an average occupancy of 90%-93%
. Exceeded Controllable Expenses by 9%
. Experienced with both interior and exterior $20 million renovation
project
. Exceed monthly NOI by 8%.
3/2007-11/2007 Landmark Residential Sandy
Springs, Georgia
Property Manager Legacy Key
Same Property Owner's sold to Aslan Realty Group
. Responsible for a 350 unit asset
. Picked up occupancy from 74% to 95% a month after taking over the
asset
. Maintain 95% occupancy, 1% exposure, 3% pending service requests
and 1% delinquency.
. Exceed monthly NOI by 6%.
1/2005-3/2007 TVO North America
Formerly known as EPT Management Roswell,
Georgia
Property Manager Eaglescrest
. Responsible for a 200 unit asset
. Converted property to a Latino Friendly Community
. All signage on property was converted to Spanish and English to
better assist our residents
. Maintain 95% to 99% occupancy, 1% exposure, 3% pending service
requests and 1% delinquency.
. Generate all resident notices in Spanish and English
. Exceed monthly NOI by 8%.
9/2004-1/2005 EPT Management
Marietta, Georgia
Assistant Property Manager
. Collect Rent for 654 units
. Maintained a 1% delinquency
7/1999-9/2004 BrainstormUSA, LLC
Atlanta, Georgia
Customer Service Manager/Technical Support Manager
. Managed and supervise the Tech Support Department's performance
and turn around time on warranty and repair issues.
. Responsible for fulfillment of all orders, follow up on
deliveries, exceptions, short-ships, claims. Identify delivery
problems and aggressively respond before becoming customer issues
. Responsible for customer complaints and resolution of all issues
particularly those issues regarding highly sensitive customers.
. Personally responsible for managing 12 employees, which includes
training and daily supervision resulting in a reduction of total
outstanding issues by 66%.
. Daily meetings with the Collections Department to review all
issues regarding collections thereby minimize default payments due
to customer service issues.
6/1995-7/1999 Vista
Realty, Inc. New York, New York
Property Manager
. Managed 5500 units in Manhattan, New York City.
. Supervised a staff of 58.
PROFESSIONAL ACHIEVEMENTS AND AWARDS
Achievements: Riverstone Residential Group
. Budget Workshop
. Riverstone National Practices
. The Best of the Best
Awards: Riverstone Residential Group
. Golden Hammer Award- 2008
Skills:
. Proficient in MS Office
. Experienced with AMSI, Rheo, Yardi and various Excel
budget templates, Rent Roll, Rent Grow
. Excellent written and verbal communications
. bilingual English/Spanish
References Available Upon Request
Contact this candidate