Customer Service Management

Richard J. Reynolds

**** ******* *** ** * Seattle, Washington 98107

Mobile: 206-***-**** * Email: ***********@*****.*** * Reel:

www.fractalzend.com

Career Profile:

More than 5 years of experience in live sound, with a combination of high-

level film audio and studio recording techniques, operational experience,

technical understanding, and cross-functional communications abilities.

Extensive experience with A/V connectivity, computer technologies, and

maximizing workplace efficiency.

AREAS OF STRENGTH & EXPERTISE

. Problem Solving

. Critical Listening

. Linear Digital Editing

. Command Line Navigation

. Data Presentation

. A/V Signal Flow

. File Management

. Client Relations

. Video Encoding

. Audio Mixing

. Media Formats

. Sound Design

PROFESSIONAL EXPERIENCE

Amazon.com c/0 Sally Inc.

2010-Present

Develop and perform the process of encoding and uploading video for

Amazon.MP3 with the help of several members of the MP3 team.

Encoder - Research, process construction, form building, data

tracking, meeting presentations, writing how-to manuals.

. Download, tag, and encode video content.

. Data tracking and presentation for meetings and daily processes.

. Performing direct management of all production activities.

. Using multiple platforms, FTP, remote desktop control to do

daily tasks.

. Research and Problem Solve to get problematic media through the

system to be purchased.

Paladin, Inc.

2008-2009

Performed all reprographics and bindery needs of all of the Providence

hospitals and clinics in the area of Everett, WA area at a Xerox

facility.

. DocuCare certified to repair DouTech 135, 6135.

. Completed several workshops of the trade through Xerox

Corporation.

o Safety, Management, Customer Service, Data Management, Care

of Materials, MSDS, DocuCare, Preventive Maintenance.

Key Operator - Reprographics, Bindery, and Machine Repair

. Responsible for managing all work requests in a high-volume,

fast-paced environment.

. Responsible for all data and media for each client.

. Performed direct management of all production activities.

. Maintained and repaired all copy, print, and bindery machines of

the facility.

. Worked directly with the client to ensure quality of the end

product.

Atmosphere Artist Management

(Internship) 2008-2008

Assisted in all aspects of an artist management company for a five-

month, internship.

Office Assistant - Computer Research, Business Networking, Data

Entry

. Performed extensive research for media contacts for upcoming

events.

. Help with file management, logging and data entry, creating

spreadsheets.

. Organized products and business plans.

. Media event coordination and networking.

. Worked directly with the client to ensure quality of the end

product.

. Attended sales meetings with the clients and service providers.

. Created press release letters for news resources.

. Delivered and picked up of supplies for event advertising.

. Responsible for sales of merchandise at events.

Ikon Business Solutions

2005-2008

Perform all reprographics and bindery needs of the Seattle offices of

Sound Transit.

. Recognized for maintaining an outstanding score of the Ikon

Site Survey.

. Received many recognitions of gratitude from the employees

of the Sound Transit facility.

. Completed several workshops of the trade through Ikon

Business Solutions.

o Safety, Management, Customer Service, MSDS, Oce' Large

Format Training, Preventive Maintenance.

Key Operator - Reprographics, Bindery, and Machine Repair

. Responsible for managing all work requests in a high-

volume, fast-paced environment.

. Responsible for all data and media for each client.

. Performed direct management of all production activities.

. Maintained and repaired all copy and print machines of both

main buildings of the facility.

. Responsible for supplies at all the copy machines of the

main buildings and satellite buildings.

. Worked directly with the client to ensure quality of the

end product.

. Cross-trained to understand and perform the duties of the

mailroom.

EDUCATION

The Art Institute of Seattle

Seattle, WA

Associates Degree in Applied Arts

of Audio Production (2008)

Business Computer Training Institute

Tukwila, WA

Certificate of Completion (2005)

MEMBERSHIPS

The Grammy University 2006-Present

Audio Engineering Society 2006-Present

Post Sound Mixers 2008-Present

Filmmakers Worldwide 2008-Present

Screenwriting for Hollywood 2009-Present

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