Manager Customer Service

GERARD J. SHERIDAN

** ******** **** ( Hamilton, New Jersey 08690

(609) 587- 0216 ( **************@***.***

Pragmatic and multi-faceted Financial Manager with expertise in finance,

operations, customer service, information services and human resources.

History of utilizing Business Process Management skills, achieving

objectives with exceptional results, seizing business opportunities,

increasing corporate profits and operational efficiencies. Known for

developing strong teams, creative and profitable approaches to problem

solving, and establishing outstanding relationships with vendors and

customers.

Key Accomplishments:

. Directed financial functions for $130 million business, ensured timely,

accurate information for senior management.

. Recipient of the GPMS Achievement Award in 2008 for identifying and

achieving manufacturing savings of $1.2 million.

. Evaluated business operations, identified and recommended the elimination

of unprofitable product lines that achieved savings of $4 million.

. $100,000 savings by recommending and implementing a product order

fulfillment system, enabling staff reduction.

. $1 million revenue generated through new pricing and packaging

strategies.

PROFESSIONAL EXPERIENCE

Bloomberg LP ( 2009-2010

Business and financial services company providing news, and real time

financial information.

Analyst

. In conjunction with management and consultants developed strategies

for supply chain management and vendor price negotiations.

. Developed and implemented a strategy for transitioning and processing

third party domestic logistic vendor payments from McGraw-Hill to

Bloomberg Business Week.

. Created a process for the coordinating and updating international

logistic vendor price scales and invoice payments.

. Created product cost guides for the sales & marketing team.

The McGraw-Hill Companies ( 1990 to 2009

Primary areas of business are education, publishing, broadcasting,

financial & business services. Annual Revenues $6.2B

Manager Estimating & Budgets ( Global Procurement & Manufacturing Services

(1998-2009)

. Developed strategic manufacturing budgets, estimates and analyses for

over twenty - five publications including Business Week, Aviation

Week, Engineering News Record and Architectural Record.

. Solicited and negotiated manufacturing job cost estimates with

vendors, for optimal production cost savings.

. Managed the manufacturing job cost estimating and analysis process

for Standard & Poor's.

. $.3 million in savings achieved for the F. W. Dodge Publication Group

by evaluating product lines and identifying cost saving

opportunities.

Standard & Poor's ( 1990-1998

A division of the McGraw-Hill Companies, Inc. providing financial services

for credit ratings, analytics, index services, portfolio services, credit

evaluations, risk solutions and data services.

Director of Finance ( Standard & Poor's Retail Brokerage Division (1992-

1998)

Directed financial activities of a $130 million business with revenue

generated from indices, online and print information. (Supervised 2

financial analysts)

. Ensured that senior management was kept abreast of critical financial

information utilizing balanced business scorecards.

. $500,000 corporate tax credit realized by identifying and

capitalizing on previously untapped opportunity.

. Recommended and established internal and cost control procedures.

. $1 million saved over 5 years by reducing key expenses.

. $300,000 generated by identifying and collecting "un-billed revenue".

. $100,000 produced annually by implementing invoicing procedures for

special services.

Manager of Finance ( Standard & Poor's Retail Brokerage Division (1990-

1992)

. Facilitated achievement of revenue/profit goals by providing

financial information and advice to senior management.

. Responsible for developing $15 million manufacturing budget, medium-

range plans, capital plans, monthly forecasts, cost control and

variance analyses.

. Planned, developed and implemented an electronic procurement to

payment order processing, invoice validation and payment system.

Education - BS, Business Administration with Accounting Emphasis, College

of New Jersey

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