Customer Service Representative

Rose Raphael Francois

* ****** *******, *** ****** 07040 Tel:239-***-****

Email: **********@*****.***

Profile

Customer service representative offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who really adapts to change, works independently and exceeds expectations.

Education Hodges University, Fort Myers, FL

Associate in Science in Health Studies, Fall 2009-Present

Relevant Coursework: English Fundamental II, English Composition

Microsoft Office 2007

Horizon, Health Care, Fort Myers, FL

Certified Nursing Assistant (CNA), 2009

Skills

1. Marketed personal hot tub

2. Troubleshooting

3. Earned highest sales commission for first year

4. Ordered and disbursed cash shipments for USA

5. Computer: Microsoft office, Word, Excel,Access, PowerPoint,

Leadership/Supervision

1. Coordinated delivery

2. Supervised an office team of 80 employees

Customer Service Skills

1. Experience in call center, customer representatives,

2. Demonstrated a high degree of patience, reliability and sensitivity to others

3. Communicate effectively with clients and lending instructions

4. Assist builder representatives with client request

Languages : Fluent in French, and Creole

Employment:

Comfort line Products, North Ft Myers, FL 2007

Caribbean Canadian Chemical Co, Haiti 2005-2006

Atlantic Windows, Haiti 1993-2005

References:

Available upon request

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