Customer Service Representative

Lucas Ramirez Jr.

**-** **** **** ******** n y **385 / 718-***-**** / 347-***-****

Email: **********@*****.***

Objective To obtain a position with increasingly expanding

responsibilities that will allow me to grow in my carrier and

help my employer meet there goals.

Education

1/01-6/02 Katherine Gibbs School, New York, NY

A.A.S. Degree - Digital Media

6/10 - Current Fidelis Care, Rego Park, NY

. Assisted members with most Issues and concerns

. Worked on many special projects regarding enrollment

. Knowledge of the overall requirements for Medicaid eligibility,

FHP eligibility, and Child Health Plus eligibility.

. Knowledge of what services are covered under Medicaid

7/08- 9/09 Health Plus, Brooklyn, NY

Health Services

. Assisting providers in obtaining authorizations for many

services

. Entering pending cases for the in house RN for review

. Making out bound calls for special projects

. Advising providers of Medicaid time lines for authorizations

10/06-7/08 Health Plus, Brooklyn, NY

Member Services

. Assisted members with most Issues and concerns

. Worked on many special projects regarding enrollment

. Knowledge of the overall requirements for Medicaid eligibility,

HEALTH CARE PLUS eligibility, and Child Health Plus eligibility.

. Knowledge of what services are covered under Medicaid

. Received doc. from members via email or mail that were missing

on there app. and forwarded them to the enrollment department.

. Called new members to welcome them to the plan and made sure

they had there proper cards such as Medicaid card.

12/03-5/06 Selby Furniture Hardware, Bronx, NY

Customer Service Representative

( Data Entry - sales orders

( Assisting customers with product knowledge & pricing

1/02-11/03 Dee & Dee Dept. Store, NYC

Assistant Manager

( Direct and supervise staff of approximately 10 employees

( Manage all inventory orders, delivery received, etc.

Skills ( Adobe Photoshop, Illustrator, html, css and more

( Microsoft Word, Excel

( Bilingual (English and Spanish)

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