Manager Customer Service
Resume:
Dawn Carter *** Trina Street, Gallatin, TN *****
*****.****@***.***
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Objective
Seeking to utilize relevant education, production manufacturing expertise,
staff supervision, departmental direction and coordination, organizational
abilities and quality control in a challenging Production Management or
Production Scheduler/Customer Service assignment.
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Career Profile
> Over 23 years of production, scheduling and quality control manufacturing
background.
> Associate of Science degree in Business Management and extensive
professional training.
> Knowledgeable in all facets of logistics, customer relations and
production monitoring.
> Consistently meet and exceed production, quality and customer expectation
levels.
> Expertise in planning, implementation and management of complex projects.
> Outstanding team leadership, facilitation, multi-tasking, tracking and
oversight capacity.
> Record of progression to assignments of increasing responsibility and
authority.
> Proven capacity to interface with diverse groups with excellent
communication skills.
> Focus on quality and process improvement.
> Well-organized with strong detail orientation.
> Proficient in use of Microsoft Word, Excel, PowerPoint and Access, as
well as Future 3, Solar Soft and Smart System custom software.
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Professional Experience
PK USA 2004 - 2010
Production Manager, Senatobia, MS, 2010
. Assigned to Senatobia plant to manage assembly operations subcontracted
for Nissan Motors.
. Oversaw 16-person staff and ensured compliance with safety, quality and
production standards.
. Maintained budgets, scheduled transfer press production for Shelbyville
plant, ordered components and raw materials, and implemented MRP
scheduling and ordering.
Planner/Production Scheduler, Shelbyville, IN, 2009 - 2010
. Transferred from Gallatin plant to oversee production.
. Developed daily and weekly stamping schedules for four transfer presses.
. Ordered raw materials and ensured compliance with customer standards.
Plant Manager, Gallatin, TN, 2008 - 2009
. Promoted to direct assembly operations of 35-person plant.
. Ensured attainment of safety, quality and production requirements.
. Maintained departmental budgets.
. Facilitated plant closure for economic reasons in 2009.
Senior Scheduler, Gallatin, TN, 2005 - 2008
. Attained 100% customer product delivery for four years.
Plant Scheduler/Plant Inventory Control Specialist, Gallatin, TN, 2004 -
2005
. Scheduled raw stampings for JIT delivery system.
. Utilized EDI forecasts and firm orders to schedule production operations.
. As Inventory Control Specialist, improved process/procedures regarding
shop floor reporting system.
. Oversaw Shipping/Receiving and Material Handling Departments.
. Ordered all components necessary for manufacturing processes.
Dawn Carter
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Yates Services Automotive 2002 - 2004
Administrative Assistant
. Served in Inventory Follow-Up Department at Nissan North America.
. Monitored supplier on-time deliveries and scheduled supplier workshops.
. Ensured all supplier orders were completed on time.
. Maintained daily reports and contacted suppliers concerning shipment
errors.
ABC Technologies, Inc. 1987 - 2002
Production Control & Customer Service Manager, 1994 - 1997/1999 - 2002
. Established shift and mold schedules and monitored schedule adherence.
. Directed Shipping & Receiving Department, verified customer releases and
troubleshot problems.
. Built relationships with customers and ensured satisfaction.
. Monitored releases, product requirements, billing and advance shipping
notices using computer system.
Production Manager, 1997 - 1999
. Promoted to direct three-shift operation with more than 150 operators,
teams leads and material handlers.
. Reported to Operations Manager, hired personnel and established shift and
mold schedules.
. Ensured jobs conformed to customer standards and met/exceeded production
goals and standards.
. Developed and implemented critical elements of QS-9000 standards of
traceability, storage and handling.
. Supervised Shipping & Receiving Department; verified contents of
containers and quality of parts.
. Contributed input to Safety, Quality and Productivity committees.
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Education
Ashworth University
Associate of Science, Business Management, 2009
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Professional Development
Internal Auditing for QS-9000, Third Edition, 1999
Introduction to Regulatory Compliance, 1994
How to Comply with Hazardous Waste Laws, 1994
How to Take an Accurate Physical Inventory, 1994
Failure Modes and Effects Analysis, 1992
Fundamentals of Lotus 1-2-3, 1991
Leadership Training, 1990
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Other Experience
Prior to 1997, employed by Salga, Inc. (a sister company to ABC
Technologies) as Production Control Manager overseeing and improving
production operations of 110 employees on three shifts, providing
leadership for scheduling and shipping, assisting with conversion from
manual to mainframe EDI, writing production reports and calculating scrap
efficiency. Additionally, served as Lead Operator, Assembly Supervisor and
Shipping & Receiving Supervisor.
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