Sales Customer Service
Resume:
Alex J. Caracciolo
Canton MA 02021
Email: ***************@*******.***
PROFFESSIONAL EXPERENCE
Jos. A. Bank Clothiers, Canton, MA January 2007 to Present
Store Manager
• Brought ailing store from $550,000 in sales to $1.2 million in less than 18 months. Current trend is $1.7- $2 million by Fall of
2010.
• Proactively lead the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction,
inventory shrinkage, and associate morale.
• Meet and exceed all sales goals.
• Recruit, coach and train sales associates.
• Support and enforce effective execution of retail programs and strategies to achieve business standards and goals.
• Analyze stores financial data and collaborate with team members to take action to maximize revenues and control costs at or
better than plan
• Accountable for store performance and through the store team influence and direct the success as defined by the profit and
loss statement.
• Embrace and implement company marketing programs to enhance growth of business through direct contact with Chamber of
Commerce, networking associations, and business leaders in the community.
• Implements all company policies, procedures and guidelines as they relate to store operations.
• Twelve consecutive quarters without a customer service complaint.
Pelletier Flooring and Design, Danvers, MA April 2005 to December 2006
Sales/Marketing Manager
• Drove sales and created outside opportunities to generate sales volume and exceed monthly sales goals.
• Achieved sales and customer satisfaction standards and goals by implementing new strategies and programs.
• Communicated, executed, and managed marketing of company.
• Provided training to sales staff in sales and customer service techniques to develop lifetime customers in all markets.
128 Imports, Wakefield, MA November 2004 to April 2005
Sales and Marketing Executive
• Automotive sales and marketing through direct customer contact, Internet sales, and marketing of products through all
sources available (direct mail, cold calling, print and visual media, trade show and community outreach).
• "Top Salesman" in dealership every month of employment.
Back Bay Coach, Brighton, MA March 2002 to November 2004
Assistant Vice-President- Sales and Marketing
• Responsible for the sales and marketing of a major Boston area transportation company that supplied a variety of
transportation services to the traveling public.
• Created and Performed trade show exhibitions, direct sales to businesses in and around Boston; which included the hospitality
industry, small and large companies, Colleges/Universities, and the public as a whole.
• Worked with ad agencies and other media outlets on the marketing of company services.
• Created and maintained image of company through community involvement.
TJX Companies, Framingham, MA September 1986 to February 2002
Senior Technical Specialist/Project Manager
• Due to growth, TJX needed to expand its distribution network in a short amount of time. TJX built three new distribution
centers, comprising three million sq. ft, around the US. Selected by senior management to manage the communication needs
from ground breaking through to completion. Saved $150,000 in direct labor costs by coordinating timely installations with
telecommunication vendors. The communications portion of project was completed ahead of time and under budget.
• Monitored and analyzed all aspects of TJX's 22 call centers. Recommended function improvements and CTI solutions to call
center management and performed system administration to implement recommended improvements. Also maintained
Interactive Voice Response system to support call centers.
• Selected by senior management to evaluate all major players in Call Center / Call Distributions space. Project lasted three
months and resulted in a comprehensive white paper that was presented to senior management. Management reviewed white
paper and selected recommended vendor.
• Was asked by MIS Director to design and implement cost-effective plan to expand existing telecommunication system
capacity in Framingham to accommodate 1200 users that were being consolidated from other locations into new 325,000 sq ft
building. Helped to design wiring scheme that simplified network administration and allowed increased disaster recovery.
Oversaw installation of diverse network feed for disaster recovery and saved in excess of $80,000 by creatively negotiating
and sourcing refurbished equipment with extensive warranty. Saved additional thousands by accomplishing most of
installation with existing TJX resources.
• Two buying offices in separate locations in Manhattan needed to be consolidated to a third location. This needed to be
accomplished with zero down time or else would result in millions of lost revenue per day. Over 3 month period evaluated,
recommended, negotiated purchase, and oversaw installation of Nortel system, both data and voice, for office. Was able to
completely move both offices over a two day weekend period with no downtime.
Nynex Business Information Systems, Burlington, MA November 1984 to September 1986
Senior Field Engineer
• Installation and repair of PBX and data communications systems.
American Business Telephone, Brookline, MA September 1982 to November 1984
Senior Field Technician
• Supervised the installation and repair of key and digital telephone systems.
U. S. Army Reserve, Hanscom Field, Bedford, MA September 1982 to September 1985
Data Engineering Specialist
• Responsible for maintenance of unit database, performed administrative duties on U.S. Army and Air Force Data Network.
• Honorably discharged for completion of service on September 7, 1985.
82nd Airborne Division - U. S. Army, Ft. Bragg, NC February 1979 to September 1982
Air Delivery Specialist/Load Master
• Duties were to provide instruction and supervision to members of the Division in the rigging of Army equipment for air
delivery via parachute
• Completed Basic Training, Ft. Jackson, S.C, 10/79
• Completed US Army Parachute School, Ft. Benning, Ga., 11/79
• Received Airborne Wings in Feb. 1979
• Parachute Rigger Wings May 1980
• 82nd Airborne Distinguished Trooper Award in 1981
• Received the Army Achievement Medal in 1981
• Awarded the Army Good Conduct Medal in 1985
• US Army Leadership Training 3/80-7/85
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