Manager Customer Service

***.*************@*****.***

OBJECTIVE To obtain a challenging position in business administration,

customer service, environmental control, or management

within a company that provides opportunities for

advancement.

WORK EXPERIENCE

Document Controller Specialist

Mar 2010-Mar 2010

McGraw-Hill via

Appleone Employment Service

6901 N. Michigan Rd. Indianapolis,

IN. 46268

Cynthia Jones, On-site Manager-(317)

205-0506

. Proofed prepackages received with school tests

. Prepared school tests for scanning and scoring

Financial Aid Work Study

Oct 2009-Dec 2009

Martin University Financial Aid Department

2171 Avondale Place, P.O. Box 18567

Berdia Marshal, Department Manager-317-***-****

. Clerical tasks: filing, mailings, & answering phones.

. Performed errands for bursar and other departments.

. Maintained confidentiality of sensitive information.

Senior Store Dispenser

Aug 2002 - Mar 2007

Dr. David Tavel Family Eye Care

7035 E. 96th Street, Indpls., IN 46250

Bonnie Leathers, HR Manager - 317-***-**** ext.

138)

. Increased store sales volume through telemarketing

older pts files

. Responsible for store merchandising, displays, &

promotions

. Managed store for a year

. Assisted patients with scheduling, measurements, &

insurance

. Performed technical pre-patient testing for best

optical solution

. Prepared & updated patient files in compliance to

HIPPA

. Developed & provided training for other store

receptionists

COMPUTER SKILLS

Microsoft Word, Excel,

PowerPoint, & Outlook

EDUCATION

Sep 2002 - May 8, 2010 B.A. Business Administration

Martin University, Indianapolis, IN

G.P.A 3.37

REFERENCES Upon request only

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