Customer Service Manager

Lovely Bhakat

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**** *** *** ** ***# H

Indianapolis, Indiana 46227

317-***-**** (C), 317-***-****(H)

******.******@*****.***

MANAGER

Professional Profile

Customer focused, Self Starter and Result driven customer service

professional. Ensure all the processes laid out by the bank are followed

properly without any deviations with proper supervision of the tellers as

per the expectations of the bank and its constituents. So that the branch

customers are adequately serviced and appropriate products sold to them in

a customer friendly environment that in turn ensures the branch attains

profitability on all parameters.

Acquired Skills

Customer Service Management Cash Handling Organization

Service Operations Management Problem Resolution Proficient in

PC

Staff Management Error Free Processing Timely Reporting

Professional Work Related Experience

1. Operations:

. Online Authorization of Cash / Transfer Transaction.

. Priority processing of Imperia and Preferred Customers

. Identification and closure of High Cheque return customers beyond the

threshold.

. Vault custodian

2. Monitoring:

. Teller Counter supervision.

. Cash Management and liaison with Currency Chest

. Monitoring of Salary Uploads

. Monitoring of dummy accounts suspense, accounts deferred, accountants,

accounts payable / receivable, and reconciliation of above accounts.

Lovely Bhakat Continued

3. Customer Service:

. Ensure quality customer service is delivered and followed through

promptly to resolve customer concerns.

. Branch Administration including cut cost, increased revenues by

effectively planning.

. Maintained client base with over 500 accounts increasing company's

revenue through cross selling .

. Strengthening customer relationships for retention and expansion of

customer base.

4. Reporting and Maintenance:

. Reporting of all Large Cash Transactions.

. Reporting of Suspense / Suspect and TOD reports.

. Maintenance of Cash Shortage / Excess Register.

. Maintenance of Voucher Movement Register.

5. Staff Management:

. Ensure that all tellers are adequately trained on the products of the

bank.

. Ensure that all staff trained on the process to be followed (including

amendment with new circulars).

. Monitor staff productivity and give guidance on improving the same in

conjunction with the Branch Manager.

Professional Work Experience

04/2005 - 10/2009 Deputy Manager HDFC Bank Ltd Kolkata, India

Education

University of Calcutta M.Sc. (Economics) Kolkata,

India

University of Calcutta B.Sc. (Economics) Kolkata,

India

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