Customer Service Manager

Ronald M. Lucas

Phone: 847-***-**** ************@*****.*** 1506 N Kendal Ct

Arlington Heights, IL 60004

Objective Opportunity, to develop skills learned through my

education, with hands on experience and constant knowledge

growth. Champion my professional growth based on my

performance, ability to plan, recognize and solve

problems.

Experienc Dish Network

e 2009-2010 Rolling Meadows, Illinois

I am a Calendar Manager; this is a group of Routers that

are between everyone on the floor and management.

My day to day tasks are managing certain areas capacity in

relation to how many technicians are working and how many

jobs are booked daily.

I work closely with our Dispatch Manager and General

Managers of twenty eight offices that we control.

I am responsible for getting updated resource counts from

all subcontractor partners and internal counts; this is

collaborated in one area using Microsoft Excel and is

shared with management.

I am very versed in the day to day activities in the

dispatch center, from taking customer service calls to

working with the top tier of management to get customers

taken care of through credits and same day technicians.

The Forum

2006-2009 Macomb, Illinois

My main responsibility was the supervision of the security

staff, including the making of the schedule, management of

nightly duties and runner of door and register money.

I was a key holder for two years and was responsible for

the knowledge of the safe combinations.

I was responsible for the daily product receiving, setup

of the lounge and ordering of out of stock product.

Classic Oak Design

2004-2009 Arlington Heights, Illinois

My main responsibility was the coordination of receiving

and shipping of furniture on two trucks, this was done

through taking the orders, deriving a shipping manifest,

routing the manifest and supervising the product coming in

and out.

I was responsible for obtaining a sales goal throughout

the month.

I was responsible for the creation and coordination of

store staging on a weekly basis.

I was responsible for store product repairs at the homes

of clients throughout the warranty period.

Best Buy

2002-2004 Arlington Heights, Illinois

My main responsibility was the daily operation of the

wireless department, being the supervisor I would make the

schedule, perform reviews and perform daily product

audits.

I was responsible for a sales quota for every month; this

was for me and for my team.

I was responsible for the constant upgrade of knowledge

when it come to new technology in the field of wireless

phone and computers.

Education Western Illinois University Macomb, Illinois

Graduated: Yes Started: 08/05 Ended: 06/09

Major: Telecommunications Management

Minor: Information Systems

William Rainey Harper College Palatine, Illinois

Graduated: Yes Started: 08/03 Ended: 06/05

Major: General Studies

Minor: None

Introduction to content such as:

Microsoft office

Cobol

Java

Visual Basic

Unix, Network Performance

ATM

LAN, WAN, MAN management

Network performance and security

Data structures and computer organization

E-commerce systems and security

Interests Upgrading and learning about new technology pertaining to

hardware and software in the field of wired and wireless

networks.

Contact this candidate